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DESCRIPTION

Does the opportunity of accelerating growth of a large business and innovating to delight customers appeal to you? Amazon’s fast growing Gift Card (GC) business significantly contributes to the company’s customer obsession and results. The team is responsible for creating and enhancing gift card and stored value products sold globally via Amazon's website, corporate sales, and third-party stores. Our product lines include electronic gift cards, physical cards, and programmatic interfaces that allow on demand gift card issuance for corporate partners. Backing these products is a complex system of tools and processes that govern how new products get created, how we triage issues with live products, how gift cards are fulfilled and delivered.

Our team is seeking a customer obsessed and highly organized program manager to drive progress on a critical business program related to our WW Catalog structure and how we launch new electronic and physical GC designs. The ideal candidate will be comfortable with quickly driving clarity and structure to ambiguous situations. The GC Catalog dictates how our products are presented to customers in over 20 countries across multiple form factors and is core to Amazon’s retail shopping experience.

The candidate will own programmatic improvements to our WW Catalog programs that will allow our WW team to manage through the growing complexity with our product. This leader will work across a broad group of stakeholders from product, tech, business, design and marketing to identify requirements, prioritize the program's goals, and drive execution. In additional to driving these highly complex programs, this leader should be comfortable with influencing high judgement decisions and prioritization with senior leaders.

A day in the life

No two days are the same at Amazon, but in this fast-paced environment you may confront some of the following tasks:

  • Liaise with Amazon pricing teams and internal GC stakeholders to ensure an optimal shopping experience for customers
  • Work with WW GC business teams to guarantee the utmost product quality
  • Troubleshoot buyability issues with popular Gift Card designs
  • Support product creation in order to launch Gift Cards in a new international locale

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA

BASIC QUALIFICATIONS

  • 5+ years of program or project management experience
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

  • 2+ years of driving process improvements experience
  • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
  • 2+ years of vendor and/or retail management experience within a complex category

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

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Confirmed 7 hours ago. Posted 30+ days ago.

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