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Universal Purchase Experience Product Manager, Corporate Vice President

New York Life Insurance Co

Job Requisition ID: 90045

Location Designation: Hybrid - 3 days per week 

New York Life’s Purchase Experience (PX) is critical to the success of the Foundational Business strategic objectives, including holistic advice and guidance and improving the agent and client experience. The decision to purchase one of our products is a key moment of truth in the client journey and a pivotal component of the relationship between our clients and agents.

The PX team has embarked on an exciting journey to transform the end-to-end purchase experience, encompassing all products, including life insurance, annuities, long-term care insurance, disability insurance, business solutions and wealth management. A key strategic initiative within the PX portfolio is the development of a Universal Purchase Experience, which will leverage data, simplified questions, intuitive design principles, and transparency to deliver a differentiating experience at the time of new-business intake and enable holistic advice and guidance via multi-product sales. 

Reporting to the Head of the Agent and Applicant Purchase Experience, the Universal Purchase Experience Product Manager will be responsible for overseeing a team of digital Product Owners and working closely with a program team to design, develop and deploy a minimum viable product and support the scaling of the solution. This role will require working closely with peers within the Purchase Experience value stream, as well as key stakeholders from Field Operations, Product Solutions, Service Experience, Compliance, OGC and Technology. Collaboration with these various teams is crucial to ensure the digital capabilities meet and exceed all regulatory and compliance standards, while also improving the platform's overall efficiency and offering a best-in-class agent and client experience.

Responsibilities

  • Centralizes the voice of key stakeholders (including clients, Agents, and employees) to inform design and prioritization of requirements and ultimately improvement efforts.
  • Drives a “digital first” approach and mindset to creating experiences for clients, Agents, and employees during the foundational build of the Universal Application experience. 
  • Ability to communicate and translate business/technical requirements for multiple internal and external stakeholders with clarity and ease to promote alignment, understanding and delivery of business objectives. 
  • Looks externally at competitors and outside industry for inspiration on what “better” experience (e.g., channels, offerings, personalization) can look like at NYL for agents, clients, and employees.
  • Ability to provide leadership and direction to team of product owners and cross-functional teams to ensure successful outcomes.
  • Integrates usability studies, research, and market analysis in product solutions to enhance user satisfaction.
  • Keeps pulse on the customers, anticipates bottlenecks, makes tradeoffs, and takes acceptable risks to maximize the benefit for our customer and business.
  • Responsible for the preparation and participation in Program Increment (PI) Planning.
  • Responsible for roadmap, feature development and backlog prioritization that demonstrates value-based decision-making.
  • Accountable for the health and readiness of the team backlog.
  • Manages and prioritizes the flow of work through program Kanban.
  • Ensures user stories are built with clear user value and thorough acceptance criteria.
  • Analyzes metrics and analytics to make data informed decisions.
  • Engages with various stakeholders to seek clarity and validate business requirements/acceptance criteria. 

Qualifications 

  • Bachelor’s degree with a minimum of 10 years of experience in the financial services industry. 
  • Proven experience as a leader/Product Manager in Agile projects.
  • Experience with business process modeling and data modeling.
  • Experience working in a scaled agile delivery framework (SAFe) using agile software (Jira) or the equivalent is desirable.
  • Experience in managing a high-performing team of product owners and large platform deliveries in a financial services company.
  • Understands how a financial services company builds value into an insurance product, distributes it, and administers that promise over its lifetime, is key to the strategic and tactical value conversations that this role requires. 
  • Strong knowledge of the financial services industry, specifically with the new business intake process across life insurance, Long Term Care insurance, Disability insurance, Annuities and Wealth products.

High performing norms

  • Experienced Focused – Strives to create efficient, intuitive, and meaningful experiences for NYL clients, Agents and employees.
  • Results Oriented - Proven track record of delivering results that exceed goals and key performance indicators; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen, problem solving, project management, and creative resourcefulness. Goal oriented and personally accountable; resourceful and self-directed. Is willing to take intelligent risks.
  • Think strategically and drives innovation - Ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan. Committed to making things better, without fear of speaking up.
  • Relationship Building - Enterprise thinker with proven ability to influence across a matrix environment. Ability to develop strong relationships across all levels of the organization, and with external partners. 
  • Communication - Strong and effective communication skills; ability to create and communicate a compelling vision internally and externally. 
  • Action Oriented - Enjoys working purpose and pace while seeking challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance and take unpopular stands when necessary. Fair and balanced consideration of all voices with a bias toward spirited debate and issue resolution. Acts with agility and start up mentality; prepared to engage quickly, switch gears, and take the next best action.

#LI-SA1

Salary range: $160,000-$197,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Job Requisition ID: 90045

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Confirmed 2 hours ago. Posted 30+ days ago.

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