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Zulily is a retailer obsessed with bringing our customers something special every day. Unique products from up-and-coming brands are featured alongside favorites from top brands, including clothing, home decor, accessories, toys and gifts, giving customers something new to discover each morning at an incredible price. We are fast-paced, innovative and metric-driven, with a team passionate for delighting our customers. Whether you want to work with incredible product selection, develop smart marketing plans, help us in our pursuit of faster fulfillment, or do something else awesome in between, we have a place for you. With locations in Seattle, Reno, Columbus and Bethlehem, our team is excited to be changing the way people shop every day - and we are just getting started.

Job Description Details

SCHEDULE: Days; Wed-Sat

We are seeking an Operations Manager, responsible for inbound and/or outbound operations.

This will include maintaining benchmark levels of safety, efficiency, quality, productivity, continuous improvement within the building and throughout the supply chain, and the hiring and development of management and hourly teams. 

This leader will be hands-on in a start-up operation and will build and maintain relationships with hourly associates, managers, carrier partners, vendors, other FC teams and various departments in the company. This person will be someone who likes change and enjoys getting into the details to drive improvements every single day. 

ESSENTIAL DUTIES AND RESPONSIBILITIES/CORE ACCOUNTABILITIES

  • Building the initial teams, establishing procedures, metrics and processes
  • Lead and supervise a team of Area Managers and hourly associates 
  • Develop and administer operational procedures for perfectly executing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy
  • Develop and maintain a safe work environment
  • Responsible for achieving all operational goals
  • Drive strategic planning and forecasting
  • Ability to reward and recognize performance and execute on progressive discipline as needed
  • Mentor, train and develop teammates for career progression and learning
  • Ability to develop and share best practices across the shifts and network
  • Create a positive team dynamic that encourages all employees in the FC to work in “zulily time,” adapt to the ever-changing business, and stay focused on the customer experience
  • Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
  • Utilize the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness

QUALIFICATIONS

  • B.S. or B.A. degree or equivalent additional experience
  • 4+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce and apparel experience
  • Proven ability to effectively motivate, develop, and manage 50+ employees. Our culture is a critical part of our success, and you need to help drive it.
  • At least 3 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment
  • Experience with building or improving inventory management, order management, and warehouse management systems and processes
  • Excitement for working in a start-up environment with high level of ambiguity and change
  • Strong project management and continuous improvement skills
  • Metrics driven mindset
  • Customer service obsession, with willingness to do whatever it takes to satisfy customer needs
  • Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership
  • Proven ability to quickly adapt and drive the right results using data
  • Experience in the use of Kaizens, operational excellence process improvement
  • Highest levels of integrity and ethics

About Zulily, LLC

Zulily, LLC, is a retailer obsessed with bringing its customers special finds every day—all at incredible prices. zulily features an always-fresh curated collection for the whole family, including clothing, home decor, toys, gifts and more. Unique products from up-and-coming brands are featured alongside favorites

from top brands, giving customers something new to discover each morning. zulily was launched in 2010 and is headquartered in Seattle with offices in Nevada, Ohio and Pennsylvania. For more information visit www.zulily.com. zulily, LLC, is a wholly owned subsidiary of Qurate Retail, Inc. (NASDAQ: QRTEA, RTEB), which includes QVC, HSN, Zulily and the Cornerstone brands (collectively, “Qurate Retail Group”), as well as other minority investments. Qurate Retail Group believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- and is #1 in video commerce, #3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer). For more information, visit www.qurateretailgroup.com.

EEO

As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at CareersUS@QVC.com for assistance.

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