The Client Service Coordinator is part of a team that plans and prepares Client programs for in-market execution and reporting once a program has been contracted by a member of the FrontLine Marketing sales team. The Client Service Coordinator performs their duties as a continuation of the Client sales process always honoring and supporting the FrontLine Marketing Sales lead as the ultimate “owner” of the Client relationship for business development purposes. The Client Service Coordinator is responsible for understanding the details of each assignment and communicating those details internally and externally as appropriate. For program execution purposes the Client Service Coordinator will be in direct communication with project leaders at CPG companies and/or their agencies to inform, guide and obtain all of the essential information and materials necessary to successfully implement the Client’s program at retail during the contracted timeframe. The role will liaison with the FrontLine Marketing operations, production, research and retail relations teams to manage timelines and workflow, finalize details regarding featured product and backups, secure artwork approvals, and implement all administrative tasks in order to meet deadlines and budget constraints in accordance with the company’s process. The Client Service Coordinator will compile monthly program execution reports, analyze and recommend changes to improve operating practices.
The incumbent(s) in this position should exhibit the following Acosta values:
People Minded – Must show dignity and respect to all people
Integrity – Must exemplify the highest degree of ethical behavior
Results Oriented – Must show passion, pride and commitment to succeed
Trust – Must be honest, sincere and confident
Teamwork – Must build trusting relationships
Innovation – Must progress through a combination of creativity, common sense and vision
Balance – Must maintain an optimistic attitude and keep perspective on what is important in life.
Essential Functions: