Rubrik has flagged the Technical Support Engineer job as unavailable. Let’s keep looking.

What to Expect

Tesla is seeking a Product Support Engineer for vehicle chassis systems, focusing on brake systems, wheels, and tires. This role is at a key connection point for product development and change implementation between our Silicon Valley development team, US-based factories, and North American Service Centers. A strong technical background in diagnosing complex electromechanical systems with heavy software content and deployed in safety-critical applications is required. You will be responsible for contributing directly to the continuous improvement of our products. This engineer must be passionate about the product, a strong critical thinker, and capable of understanding technical system-level architecture and issues.

Service Engineering, part of Vehicle Software Engineering, is responsible for real-time diagnostic support for the service network (the field), development and improvement of diagnostic tools and procedures, and feedback of top field issues to our development teams to improve current and future products.

What You’ll Do

  • Responsible for supporting all brake system-related components across all products in North America, including brake calipers, rotors, brake lines, electronic park brake modules, electronic brake booster, anti-lock brake / electronic stability program module, wheels/tires, and associated traction control / stability control algorithms
  • Perform diagnostics on field failures both remotely - looking at data logged by the vehicle – and directly in the field with onboard diagnostic tools
  • Coordinate with design and development teams to perform further root cause analysis with component owners where necessary
  • Work with quality and manufacturing teams to ensure new issues are fully investigated and that countermeasures are in place
  • Define requirements for on-board diagnostic methodologies and diagnostic alerts, including consideration for third-party shops, and work with the firmware development team to implement
  • Develop and document troubleshooting and remote diagnosis techniques with service technicians, technical support specialists and regional technical specialists
  • Conduct large-scale data analyses to triage brake-system related issues
  • Be the subject matter expert liaison between service engineering team and system design, quality, and manufacturing teams by communicating the latest product changes and information to the rest of the team

What You’ll Bring

  • Bachelor's Degree in Electrical Engineering, Mechanical Engineering, Mechatronics, Computer Science, Automotive Technology or equivalent experience
  • 2+ years of experience testing, validating, diagnosing, and/or designing automotive brake systems or related hardware
  • Experience with vehicle dynamics, especially with traction/stability control, is a plus
  • Knowledge of vehicle architecture, CAN protocol, UDS protocol is a plus
  • Experience with full product life cycles from prototype to production to aftermarket
  • Proficient in python preferred; able to read or interpret C/C++ a plus
  • Experience with data acquisition, analysis, and processing tools, such as SQL, preferred
  • Able to read and interpret electrical schematics

Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

  • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
  • Family-building, fertility, adoption and surrogacy benefits
  • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
  • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • LGBTQ+ care concierge services
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
  • Company paid Basic Life, AD&D, short-term and long-term disability insurance
  • Employee Assistance Program
  • Sick and Vacation time (Flex time for salary positions), and Paid Holidays
  • Back-up childcare and parenting support resources
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
  • Weight Loss and Tobacco Cessation Programs
  • Tesla Babies program
  • Commuter benefits
  • Employee discounts and perks program

Expected Compensation

$72,000 - $264,000/annual salary + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.

Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice

Read Full Description
Confirmed 8 hours ago. Posted 30+ days ago.

Discover Similar Jobs

Suggested Articles