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Product Manager (CJE) – Digital Client Outreach

ING

Are you an experienced product manager with strong IT-delivery experience and solid eye for details?

Digital Client Outreach is part of the Tribe Digital Business Banking at ING, providing the capabilities to retrieve, store and validate the data of retail and business customers. It’s a dynamic environment at the core of the bank’s operations as customer data is processed in a vast variety of processes such as Know Your Customer (KYC) and onboarding of new customers. In each of those instances it’s imperative to offer robust processes with a superior experience for our customers and colleagues.

Do you have affinity with developing and optimizing products and processes? Does your curiosity spark towards the underlying IT-landscape? Do you have an entrepreneurial mindset who is able to take it on and make it happen independently? Then we are looking for you!

Who are we looking for?

We are looking for a product manager who will contribute to developing new functionalities for processes involving personal and business entity details. These functionalities are essential enablers for various adjacent processes across the bank. As product manager you set and collect the requirements of these functionalities, design corresponding customer journeys and together with your team translate these into working software. In addition, you will further expand, improve and maintain these functionalities in order to sustain with new developments and demands from stakeholders.

What you will do

  • Take ownership of your team’s processes, including vision, ideation, development, launch, growth and maintenance
  • Conduct user research and analysis to gain a deep understanding of the needs of our customers and employees in order to identify areas of improvement
  • Understand the need to comply with regulations and policies, but dare to debate alternatives
  • Understand the product’s underlying IT architecture and IT solutions
  • Balance the optimal customer value and the profitability for ING

Your team

Your team resides within the Digital Client Outreach value space; a group of several teams (squads) with IT engineers and product managers who are responsible for a variety of retail and business customer-facing processes. For the coming years the focus of the value space is to develop additional functionalities, increase digitization, improve STP-rates and simplify the IT-landscape. This will contribute to the ambition to offer robust processes with a superior experience for our customers and colleagues.

Tribe Digital Business Banking is digitizing processes for its retail and business customers with the aim to process data real-time and offer a superior experience. The Global Business Banking Delivery area focusses specifically on processes involving client outreach and new to bank customer onboarding. The aim is to deliver processes that can be used in multiple countries. This department consists of about 6 agile teams and closely cooperates with other domains such as Daily Banking, Business Banking, Data Management and Know Your Customer. With our processes and services, we reside at the core of the bank and are therefore key in providing the daily financial needs of our customers!

How to succeed 

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. 

You are a team player, have proficient problem-solving ability and can drive projects from concept to execution and productization. Once the product is live, you contribute to the in-live management of the product.

Furthermore, you have:

  • Current residency in the Netherlands and are fluent in the Dutch and English language
  • A bachelor’s- or master’s degree
  • Relevant experience in product management, business analyst or consultancy
  • Firm understanding of customer needs and the skills to bridge IT and business
  • Curious mindset for the underlying application architecture, relevant IT-landscape and technologies
  • Strong analytical skills and the ability to take decisions based on data and facts
  • Solid communication and collaborative skills to interact with different stakeholders
  • Are proactive and enjoy working in multidisciplinary teams within an agile environment
  • Are able to provide and request constructive feedback to your colleagues, and foster an environment in which your colleagues including yourself can excel

Don't worry if you do not meet all the criteria. If you feel you might be a good fit for this position, we would love to hear from you. Please provide a cover letter telling us your story. 

Rewards & benefits 

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here. 

The benefits of working with us at ING include: 

  • A salary tailored to your qualities and experience
  • 36 or 40 hour workweek
  • Individual leave: 24+2 individual holiday days based on 36 hr workweek
  • Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
  • CSR days: up to 2 days per year to actively engage in society by volunteering
  • 13th month salary
  • 8% Holiday payment
  • Individual Savings Contribution (BIS), 3.5% of your gross annual salary
  • Mobility card
  • Attractive pension scheme
  • Hybrid working to blend home working for focus and office working for collaboration and co-creation

Want to apply directly?

Upload your CV and motivation letter by clicking the “Apply” button. 

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

About us 

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!

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Confirmed 17 hours ago. Posted 19 days ago.

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