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Manager, Customer Program I - (CUS005123)

Description

Description - External ******REMOTE OPTION AVAILABLE*****

Incora™ (a merge of 2 great companies’: Pattonair and Wesco) is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defense markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

We pride ourselves on offering:

  • Industry-leading capabilities
  • Innovative solutions
  • Greater customer value
  • Trusted supplier relationships
  • Business growth and operational efficiency

Our people make us unique, and we offer an Outstanding Employee Experience.

We live by our values; CourageCollaboration and Commitment and are proud to add real value to our customers’ businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company. 

Qualifications - External

The Manager, Customer Program I is accountable for ensuring the strategic objectives of the Program are developed, implemented, and consistently executed to provide error-free, on-time delivery of high-quality products and optimum program profitability, while actively cultivating and sustaining valuable customer and supplier relationships. This role is responsible for orchestrating the above by continuously providing effective leadership in the areas of administration, infrastructure, and the development of efficiencies, process improvements and personnel, in support of a JIT Forward Stocking Location(s) (FSL). Additionally, responsibility includes ensuring streamlined operations, facility organization and competent personnel, in strong support of internal and external partnerships, fostering an atmosphere of trust and engagement through clear communications of individual and team accountabilities.

You will need to

  • Continuously promote and maintain positive working relationships with customers and suppliers to achieve the best exposure in the market, ensuring all opportunities to provide value-added services to customers are actively pursued and negotiated
  • Direct Program operations, including inventory/stocking strategy for JIT FSL(s) to maintain optimal levels to support the Contract(s)
  • Manage and maintain Program budgetary compliance and recommend annual budget changes, as needed
  • Plan, direct and prioritize JIT FSL facility workflow and Project & Life Cycle strategies to manage a consistent and timely flow of inventory, in direct response to customer specifics and ship date requirements
  • Manage the department staff to ensure a high-level of service to customers; ensuring the staff works well as a team; direct employees toward goals and objectives
  • Lead by example and provide strong managerial support and guidance to facility teams, offering effective administrative guidelines, clear work instructions, policies, and procedures
  • Coordinate and ensure all team members are provided with current program information, technical access, and the equipment and tools necessary to perform the job accurately and efficiently
  • Implement, oversee and document the training of all AS9100 requirements and Quality Work Instructions for existing, as well as new process improvements and customer-specific requirements
  • Actively promote and engage facility staff in critical thinking regarding continuous JIT Program process improvements by gathering teams together to discuss program strengths, deficiencies, and opportunities for enhancements
  • Respond, investigate, and immediately resolve communication failures or process deficiency claims against the
  • Ensure document controls, processing and recordkeeping follow local, State and Federal regulations, as well as Wesco recordkeeping policies, including, but not limited to training records, transaction reports and customer communications
  • Uphold Customer on-site policies and compliance procedures, as applicable, in addition to Wesco policies and procedure
  • Conduct Supervisor performance evaluations (if applicable) or monitor employee performance evaluations and identify relevant coaching needs; approves all employee wage changes and promotions, in accordance with budgetary restrictions and compensation policies
  • Create, compile, and analyze workflow, time, and labor reports to recommend organizational changes and effective process improvements, where needed, and to meet current and projected commitments
  • Manage, coordinate, or designate onsite FSL facilities, equipment, and real estate maintenance, as applicable, maintaining cleanliness, personnel and/or product security, and organization throughout the facility
  • Engage directly with customers' auditors, as needed, to ensure accurate compliance and execution of the customers' specifications and requirements
  • Attend all company-sponsored meetings or management training, as required

Qualifications

Education USA – Bachelor’s degree or 3+ years related experience and training; or equivalent combination of education and experience, which may include sales, distribution and inventory management · Experience Demonstrated ability to provide excellent customer service/and real-time problem solving strategies Supervisory experience is required, with proven ability to motivate others to strive to meet or exceed objectives Strong process management and process improvement skills and/or experience with JIT Contract programs- Aerospace industry product knowledge is required In-depth knowledge and experience in the use of integrated database systems and computer software, including Microsoft Office Suite tools, specifically, Word, Excel and Power Point , Access is a plus Demonstrated critical thinking and Business Acumen application is required · Qualifications Strong understanding of supply chain management/distribution processes and Wesco philosophy Good working knowledge of ISO9001 and AS9100 product distribution environments and expectations Strong ability to analyze and interpret statistical workflow and time & labor data to produce profitable results Excellent interpersonal “savvy”, with the ability to communicate well with high-level personnel (internal or external) Strong instructional, training, coaching and mentoring skills Strong verbal, written and formal presentation skills Ability to travel frequently, as required

Primary Location

: US-CA-Valencia

Job

: Contracts

Organization

: Customer Operations - Southwest

Schedule

: Regular

Full-time

Job Posting

: Jan 16, 2024, 9:25:04 PM

Read Full Description
Confirmed 13 hours ago. Posted 30+ days ago.

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