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Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Account Management

Primary Responsibilities

  • To be based in Harare, Zimbabwe the job holder will carry out responsibilities detailed below:

Overall:

  • Partner with assigned customers to achieve specific business goals that jointly drive market share, volume and revenue growth.
  • Focus on the n the delivery of customized payment solutions and comprehensive consulting support, while leveraging MasterCard’s strong brand, technology, operations and risk platforms to deliver bottom line results to customers
  • Deliver against sales targets for MasterCard products & services and net revenue targets from new and existing business
  • Collaborate with the account team and customer to establish and execute annual business plans and quarterly review sessions to establish, monitor and report progress against joint objectives that include business development, advertising, marketing and product management activities
  • Assist with analysis of the customer’s business through profitability modeling, financial forecasting and competitive analysis
  • Obtain or exceed assigned revenue quota
  • To ensure delivery of the financial goals as stated in the multiple Business Agreements with these customers
  • Deliver the best of MasterCard to these customers by leveraging local and regional resources to maximise development opportunities and provide excellent customer service

Major Accountabilities:

  • Operate as the lead point of contact for any and all matters specific to your customers
  • Build and maintain strong, long-lasting customer relationships
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Forecast and track key account metrics
  • Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
  • Assist with high severity requests or issue escalations as needed

Other Responsibilities

  • Manage the overall MasterCard / Customer relationships with financial institutions as stated above (“the Customer”), taking responsibility for
  • Understanding the business drivers and payment priorities for the Customer
  • Preparing and executing against an Account Plan, that focuses on initiatives that will drive mutual growth for both organisations
  • Developing a Contact Management plan, to ensure active & relevant communication with executives from the Customer, as part of MasterCard’s overall Customer Relationship Management strategy
  • Identifying and developing new business opportunities, which could include new products and/or new technology
  • Actively engage and coordinate efforts with other Customer-facing MasterCard resources including Product Sales Specialists, Customer Marketing Specialists, MasterCard Advisors Account Specialists, Regional Implementation Support, Strategic Operations and processing resources
  • Provide oversight for project plans developed by MasterCard in association with Customers.

Key Competencies sought:

  • Business Acumen
  • Knowledge leadership
  • Finance and planning
  • Solution drive
  • Results orientation
  • Strong Analytical ability

Professional Qualities:

  • Influence; assertiveness; initiative
  • Autonomy; independence; accountable and responsibly
  • Quantitative, qualitative and analytical insight
  • Commitment; passion and energy

Experience Required:

  • Extensive account management/sales experience within financial services.
  • Must integrate knowledge across disciplines (i.e. Marketing, Operations, and Advertising).
  • 5 Years Payment services experience and product knowledge (credit, debit, prepaid, etc.)
  • Excellent data analysis skills
  • Market and industry knowledge with strong presentation skills.
  • Effective influence management and consultative selling skills; able to achieve results with little direct authority over resources.
  • Proactive personality; demonstrated persistence in resolving issues and developing opportunities.
  • Demonstrated project delivery and project management skills
  • Assertive, proactive personality; with strong presence - demonstrated persistence resolving issues and developing opportunities.
  • Strong commercial, financial acumen and good data analytical skills
  • Strong communication and presentation skills
  • Solid client relationship management skills
  • Very strong demonstrated inter-personal skills

Education:

Relevant Degree in Finance, Economics, Business Management or Banking

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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Confirmed 6 hours ago. Posted 16 days ago.

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