Palo Alto Networks has flagged the Channel Systems Engineer - BT job as unavailable. Let’s keep looking.

About BT Business (Digital)

This role will sit within BT Business and will be part of the digital transformation of online services that help and support our business customers of all sizes and provide seamless online journeys to help them get to where they need to be.

BT Group’s Digital unit is leading BT Group’s digital transformation, driving service innovation and delivering the products and services our customers need to support their own goals fast, and at scale.

About this role

Full time, 3 days a week together out of our Bristol or London UK Digital Hub (flexible 2 days remote wherever).

The Content Design Principal leverages a suite of content design methods in order to lead the development, testing and creation of new product solutions and content, applying world class content design expertise, to ensure that BT’s products and features are of the highest level of craft and execution, easy to use, and deliver experiences that create value for customers/users.

You'll have the following accountabilities

  • Sets the technical direction and product experience vision of the team, in line with clear goals and rationales
  • Operates as an SME within own field of expertise, providing advanced expertise in all aspects of end-to-end experience design, including using content strategy, storyboards, journey maps, flow diagrams, interactive prototypes, high-fidelity designs, and search engine optimisation best practices and industry standards
  • Oversees the delivery of world class digital-first experiences that achieve commercial goals such as increased digital channel share and have clear commercial impact in line with
  • global-first practices, accessibility, and inclusive principles
  • Collaborates with other roles including product owners, researchers, product designers, service designers and engineers to contribute to high-level strategic decisions, as well as envision and execute impactful product experiences globally
  • Leads large scale, complex design activities, taking a lead in a strategically important area and executing on an experience, a product line and/or many products
  • Leads design workshops and sprints with cross-functional teams to explore innovative solutions for problems and opportunities identified through research and data
  • Leads the implementation of continuous improvement opportunities to improve the design team processes, such as through exploration of new design tools
  • Mentors and coaches experienced professionals to develop current and future team capabilities and ensure performance
  • Advocates for content design that’s iterative, research-based, data-informed, and focused on customers’ needs
  • Ensures all content is aligned with the BT Group brand tone of voice, meets AA accessibility standards and is legally compliant

The skills and qualities needed to succeed

A spectrum of technical expertise across the following skills (with a specialism in some areas):

  • User Centred Design
  • Content Design
  • User Experience Design
  • Content Hierarchy
  • Information Architecture
  • User Centred Research
  • Content Management Systems (CMS)
  • Content Quality Process Management
  • Search Engine Optimisation
  • Product Strategy
  • Design Strategy
  • Accessibility Management
  • Product Design

The following qualities

  • Exceptional collaboration and communication skills with an intrinsic ability to turn complexity into simplicity and generate big ideas.
  • Lean approach to action; continually finding ways to deliver more value to the customer and the business with less effort.
  • Strategic thinking and planning; driving efficient ways of working, looking to deliver the best-in-class experiences.
  • Strive to continually understand our customer and business challenges and craft experiences that help people move through our products and services with confidence.
  • You excel across the entire product development lifecycle, come with a growth mindset, innovative and bring a genuine desire to learn about our customers.
  • Passionate about all aspects of design and sharing your knowledge and expertise with others within and outside of the design community.

Leadership accountabilities

  • Leading inclusively and safely - I inspire and build trust through self-awareness, honesty and integrity. 
  • Owning outcomes - I take the right decisions that benefit the broader organisation.
  • Delivering for the customer - I execute brilliantly on clear priorities that add value to our customers and the wider business. 
  • Commercially savvy - I demonstrate strong commercial focus, bringing an external perspective to decision-making.
  • Growth mindset - I experiment and identify opportunities for growth for both myself and the organisation. 
  • Building for the future - I build diverse future-ready teams where all individuals can be at their best.

Benefits

  • 25 days annual leave (plus bank holidays)
  • 15% on target bonus
  • Company car cash allowance
  • Life Assurance
  • Pension scheme
  • Private Medical cover
  • 50% off EE mobile pay monthly or SIM only plans
  • Exclusive colleague discounts on our latest and greatest BT broadband packages
  • 30% discount for friends and family on EE mobile pay monthly and SIM only plans

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

Read Full Description
Confirmed 12 hours ago. Posted 30+ days ago.

Discover Similar Jobs

Suggested Articles