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  • Support our Cargo/Freight Sales Team in Customer Support
  • Work in a team of customer service agents
  • Full-time permanent position based in our regional LAX Headquarters (parking provided)
  • $23-$26 US per hour

Our customers come first. We’re constantly challenging ourselves to reimagine our customer experience, and work to connect and build trust. Ultimately, our service should make customers feel valued, no matter where they are.

Qantas has a proud history and plays a key part in connecting Australia with the rest of the world. 

Our offshore ports each have a personality of their own. When you’re part of the North America Qantas family, you might be physically apart from Australia but you’re still a close part of our team.

As a Customer Service Agent – Freight, you will provide specialist support to our cargo/freight based customers. As one of our voices of our brand, you will provide an excellent level of operational expertise, service and support through answering calls, emails and taking bookings from customers for cargo/freight services for Qantas. High expectations are welcomed, and we’re always aiming for excellence.

Each phone call or email is an opportunity to connect directly with some of the largest Freight Forwarders and Cargo Companies in the world and in this role you’ll be an integral part of a wider team that includes experienced sales people and operational teams who all work seamlessly together to deliver the best results every day.

You’ll have –

  • Previous experience in a customer service or administration position, ideally within freight or operations environment
  • Hold valid working rights for the US
  • Adaptable, flexible and able to work autonomously and unsupervised
  • Strong communication skills, both verbally and written
  • A proactive approach and enjoys finding solutions
  • A strong attention to detail as to ensure quality outcomes
  • Experience with CRM Platforms (i.e. Salesforce)
  • Experience with internal corporate messaging platforms (e.g. Slack or MS Teams)
  • Basic understanding of the sales cycle (quoting, booking, accounting)

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

  • We love to travel: Enjoy heavily discounted air travel from the USA to Australia and within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
  • We have flexible leave options: Make use of leave and flexible working opportunities including 4 weeks’ vacation and 15 days sick leave for eligible employees.
  • We are planning for the future: Our 401K match offering is 8% for eligible
  • employees.
  • We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.

Applications close: Monday, 01 April 2024 (PDT)

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Confirmed 22 hours ago. Posted 13 days ago.

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