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Field Delivery Automations Program Manager

Description -

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to other employees.

Responsibilities:

1. Manages internal projects

  • Budget as detailed in Impact section Large/ complex/ single or multiple regions.
  • May include detailed design of sponsors' high-level concept High risk.

2. Manages project financials including business impact

  • Meets or exceeds approved budgets.
  • Provides reliable financial forecasts to Management.

3. Manages stakeholder relationships

  • Manages upper level stakeholder relationships.

4. Manages project team:

  • Manages internal as well as external resources with a team size generally greater than 20 people from multiple countries.
  • Mentors and encourages skill development of project team members.
  • Provides detailed performance review input and development recommendations for team members.

5. Coordinate different projects as program manager, across the markets allowing effective development and deployment, with a minimum success rate of 80%

6. Monthly or Quarterly revision of the program with each of the market leads to ensure their business needs are incorporated.

7. Validate the ROI calculation with the operations and sign off from L4 /L5 managers.

8. Coordinate the flash report with finance to ensure the targets are complete for the Field and channel.

9. Liaison with the IT team and process team to ensure smooth deployments and process changes.

10. Identify new automation opportunities to ensure the field and channel organization is best in class for the innovation and creativity in HP.

11. Simulate creativity thinking and innovation within the organization.

12. Constantly reviewing the automation metrics such as success rate, bot fallout, business fallout, or any other that will provide a general vision of the health status of the bots.

Education and Experience Required:

  • First Level University degree.
  • 7+ years in project management roles or in like roles/businesses.

Knowledge and Skills:

  • Demonstrates an in-depth understanding of key Services' operational policies, processes and methodologies applicable to project management.
  • Proficient in database systems like SQL
  • Ability to work in visualization tools like Tableau, QlikView & PBI
  • Data engineering skills, ability to evaluate business processes and data from transactional systems to derive understanding of the information needs, insights, data quality issues and dependencies across the ecosystem
  • Experience in data bricks
  • Knowledge of Data science workloads related Statistical, machine learning, AI use cases & open source library
  • Makes use of and contributes to Services PM Profession community.
  • PMP Certified .

Job -

Services

Schedule -

Full time

Shift -

No shift premium (Costa Rica)

Travel -

25%

Relocation -

Not Specified

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

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Confirmed 15 hours ago. Posted 15 hours ago.

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