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Job Details

Description

General Summary:

At its core, Business Services is a contracting company – we employ more than 400 individuals with physical and/or mental disabilities, helping them become valued members of the workforce. Our 400+ employees are responsible for fulfilling more than a dozen service contracts through state and federal programs (Maryland Works, Inc. and AbilityOne).

The Deputy Director will serve as a leader for this $18 million social enterprise. With direction from the Division Director and Service line leadership, the Deputy Director will manage day-to-day operations and contract management. Builds relations with new and existing customers and other critical stakeholders including MarylandWorks and Source America. Promotes meaningful employment and advancement for individuals with disabilities. In collaboration with service line leadership, assess and launch new business lines and contracts. Collaborate with relevant internal and external stakeholders to expand industry certifications, employee communication and supports, technology, and quality assurance systems. Ensure compliance with funding, licensing, accreditation, and regulatory requirements.

Exceptional contract and budget management experience required. Requires facilities, construction, custodial or other trade/relevant sector expertise. Commitment to serving individuals with disabilities. Requires excellent people skills, entrepreneurial mindset, and collaborative orientation. Business development experience preferred.

Principal Responsibilities and Duties:

1. Operational Leadership and Customer Relations

  • Lead, support and improve operations of multi-site, geographically diverse contract sites providing custodial and other services across the state of Maryland.
  • Assist in creating the staffing, pricing and solicitation requirements for new contracts.
  • Manage contract activities, assists with contract adjustments and customer needs.
  • Design and implement new quality improvement systems to meet the changing needs of customers and changes in business climate, including implementation of CIMS quality management certificate.
  • Builds and enhance customer relations, via regular communication including visits to contract representatives, progress/special event meeting, and prompt/proactive email and phone communication
  • Works with Operation Managers and Contract Managers to ensure sites appropriately manage their work schedules, inspection schedules, staffing budgets, supply and equipment levels.
  • Maintains strong communication with the MD Works and SourceAmerica provider programs.

2. Staff Management and Recruitment

  • Oversees hiring, training and supervision of staff, including Operations Managers, Site Managers, and Support staff.
  • Develops and implements workforce plan to ensure programs/sites/geographies are adequately staffed and that all staff are well trained and supported, with a focus on providing accommodations to employees with disabilities.
  • Ensures all employee evaluation compliance requirements are being fulfilled and completed in a timely basis.
  • Assist Division Recruiter in continued efforts to enhance our hiring processes to include internal employee growth and increasing our outreach, collaboration, and marketing to organizations serving individuals with disabilities.
  • Designs and implements new employee communication systems to ensure exceptional on-site communication, in collaboration with IT and other relevant parties.
  • Helps to mentor future leaders for the organization and the field.
  • Expand staff knowledge around contractually provided services, human resources, and management, support, and inclusion of staff with disabilities.
  • Reviews credentials, experience, and performance of staff at time of hire and annually thereafter.
  • Assist Managers with significant or elevated employee issues by ensuring we have followed company guidelines and communicating with HR to bring issues to a resolution.

3. Contract Management and Fiscal Oversight

  • Develops and manages contract budgets. Monitors site-specific budgets and wage rates, in collaboration with contract specialists.
  • Keeps contracts within budgeted expenditures; ensure excellent financial management.

4. Compliance, Reporting, Health, Safety and Continuous Quality Improvement

  • Develop, revise, and assist with the implementation of site- and contract-specific safety plans, in collaboration with risk management and other relevant teams.
  • Ensures compliance with all funding, regulatory and accrediting bodies.
  • Prepare monthly “state of the division” reports to include employee incidents, safety issues, customer status, contract operational/financial changes and overall budget status.
  • Responsible for ensuring current, accurate and complete documentation for all assigned programs, sites or facilities.
  • Maintains compliance/conformance with applicable licensing, accrediting and funding standards related to Business Services; develops and implements corrective action plans as needed.
  • Assist with enhancement of quality assurance systems, including national accreditations like CIMS and QA software.
  • Conduct site inspections and shares results with Division Director and the customer.

5. Planning, Innovation and Business Development

  • Assist with the planning and launch of new business lines.
  • Assists service line and division leadership with the identification, launch and successful implementation of new service lines.

6. Perform other duties as assigned.

Knowledge, Skills, and Abilities Required:

  1. At least ten years of related experience, preferably in federal and state contracting.
  2. Work requires strong knowledge of custodial, trades, construction, or other industry relevant to preferred provider contracts.
  3. Exceptional contract management knowledge and experience. MarylandWorks and/or Source America knowledge preferred but not required.
  4. Working knowledge of Microsoft Office; technology aptitude.
  5. Effective communication and interpersonal skills to develop positive relationships with customers and other stakeholders; to direct staff and resolve problems and issues.
  6. Ability and desire to work with and advocate for employees with disabilities.
  7. Ability to monitor, revise and understand the contract management process.
  8. Must possess a valid state Driver’s License with a driving record that meets Sheppard Pratt requirements.
  9. Must be flexible to adjust schedule to meet program needs including night or weekends. Requires On-Call availability.

Working Conditions: Note: Reasonable accommodations may be made to enable a qualified individual with a disability(s) to perform the essential functions of this position.

  1. Generally, work occurs in a normal office environment where there is no physical discomfort due to temperature, dust or noise.
  2. Some work occurs on work sites across Maryland, that include transportation hubs (e.g. Maryland Light Rail, Metro), offices, parks, etc.
  3. Work requires travel between office and contract sites.
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Confirmed 21 hours ago. Posted 23 days ago.

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