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Description:

Join GlobalLogic, to be a valid part of the team working on a huge software project for the world-class company providing M2M / IoT 4G/5G modules e.g. to the automotive, healthcare and logistics industries. Through our engagement, we contribute to our customer in developing the end-user modules’ firmware, implementing new features, maintaining compatibility with the newest telecommunication and industry standards, as well as performing analysis and estimations of the customer requirements.

Requirements:

Required areas – 24×7,365 Days Flexibility, Team management, Strong communication skills, Interpersonal skills, Documentation, Client coordination, Metrics, Dashboards.

Required skills: SLA (Service level agreement), TAT (Turnaround time), ETA, RCA (Root cause analysis), Reports, Targets, EVAL’s, KPI, KRA, Quality, Productivity, Absenteeism, Shrinkage, Attrition, Performance analysis, Quality audits, Quality feedbacks, Pilot project exposure.

Should have a minimum 1 yr experience with customer support and handling Foreign languages editors is an added advantage

Job Responsibilities:

Team management

– Able to lead a team of 20 members

– Should be able to flexible in working 24X7 model

– Conduct briefings and team meetings for status updates, new product information, policy and procedure change, etc

– Monitor associate escalations, coach and provide constructive feedback on performance to individuals on a regular basis

– Mentor & groom resources as per career growth options

– Do 1-1 with team members regarding performance parameters, self-appraisal, quarterly appraisal of the team members based on stack ranking.

Operations management

– Drive the team towards business goals as per SLAs (Service Level Agreements) defined by the client (SLAs might be linked to Quality, Productivity (individual), Production (team), shrinkage, time spent on tools, TAT, etc.)

– Maintain, create and check the daily process reports

– Check the daily tasks and prioritize as per requirements

– Assign work to the team and follow up

– Identify key challenges for the assigned task on daily basis and come up with solutions

– Devise strategies to ensure the project timeline is on track

– Identify team goals and evaluate team progress.

– Good with Analytical thinking

– Basic Knowledge of MS Excel, Powerpoint & Spreadsheets

What We Offer

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.

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Confirmed 2 hours ago. Posted 15 days ago.

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