Patient Care Coordinator (, Days)

University of Washington

A higher degree of healthcare.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally-and medically- vulnerable populations. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.

Challenge. Collaboration. Compassion. Become part of our team, and join our mission to make life healthier for everyone in our community.

The Harborview's After Care Clinic has an outstanding opportunity for a Patient Care Coordinator (Full-Time, Day Shifts). Under general supervision, the Patient Care Coordinator (PCC) coordinates the delivery of medical care and the patient’s access to health care. 

RESPONSIBILITIES

  • Facilitate patient’s positive experience in the Regional Epilepsy Center and track the care along the continuum, including scheduling Epilepsy surgical consults with appropriate providers.
  • Act as an advocate for patients and their families.
  • Assist the patient in coordinating services, answer questions regarding insurance coverage.
  • Assist uninsured patient population access healthcare assistance programs.
  • Gather information from referring providers, including medical records diagnostic test results and insuring it’s availability for care providers within the Regional Epilepsy Center.
  • Review patient records and appropriately anticipate patient needs for appointments/procedures, Epilepsy inpatient and surgical workups.
  • Schedule diagnostic testing, such as PET, MRI, LTM, Neuropsychic Testing, visual fields, and other specialty testing.
  • Triage patient calls and gather necessary information.
  • Resolve patient problems and respond to requests in a timely manner.
  • Communicates with inpatient units and coordinates Epilepsy monitoring.
  • Provides back-up and coverage for phones and the front reception desk, including entering referrals into EPIC.
  • Acts as a resource for clerical and technical staff in regards to clerical issues.
  • Demonstrates competency in filling out prior-authorization tasks
  • Schedules surgeries, schedules anesthesia, and manages OR block time.
  • Provides non-clinical information about Epilepsy surgeries

REQUIREMENT

  • Bachelor's Degree in a medically related or public relations field; and
  • 2 years of experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families, interaction with physicians, and proficiency in medical terminology; or
  • Equivalent education/experience.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.

COVID-19 VACCINATION REQUIREMENT

Employees of the University of Washington are required to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the Final candidate guide to COVID-19 vaccination requirement webpage for information about the medical or religious exemption process for final candidates.

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