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Responsibilities

About us

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Overview

This role is part of the Quality Solutions and Implementation team for TikTok Trust and Safety Operations, and will provide data analysis and insights about the performance of our end to end quality ecosystem. These insights will provide direction to Quality Solutions and Quality Implementation teams to drive improved performance across global Quality Operations and Moderation teams.

Responsibilities

  • Analyze trends, and provide insights to Quality Solutions and Implementation team members to improve performance of quality across TikTok products.
  • Partner with Quality Solutions & Implementation, Quality Operations, and Moderation Teams to measure and provide data analysis that identifies key trends of underperformance or mismanagement of teams leading to quality failures.
  • Leveraging insights, direct focus areas to drive quality improvements across our E2E quality system.
  • Develop effective governance controls and monitor performance to deliver actionable data and insights.
  • Create and prepare reports and dashboards to help us better identify areas of focus and trends within our ecosystem
  • Build a prediction model for identifying global trends and performance issues.
  • Use statistical tools to simplify complex data sets, helping us better diagnose issues and propose solutions.
  • Understand and evaluate the impact of upcoming policy/product/process changes on the Operation and support the execution of these changes effectively.

Qualifications

Minimum qualifications:

  • 2+ years of working experience in data analysis.
  • Strong mathematical skills to measure, collect, analyze data and the ability to articulate insights clearly.
  • Strong proficiency in SQL analysis and data governance.
  • Proficiency in statistics and experience using data visualization software such as Tableau, PowerBI etc.
  • Strong track record in sourcing and analysing data, leveraging insights from this data to drive quality transformation initiatives across regions/globally.
  • Strong communicator with the ability to derive and clearly articulate actionable insights from complex data sets.

Preferable

  • Knowledge of programming languages preferable (Python, R).

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ts.accommodations@tiktok.com

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Confirmed 23 hours ago. Posted 30+ days ago.

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