IT Service Professional Support - Software License Management

McKinsey & Company

Experience
Workhours
Benefits

Who You'll Work With

You will work in our Prague office as part of the Global IT Provisioning Services team. This team operates across all three regions 24/5. The team is focusing on ordering, provisioning, and tracking of software licenses ensuring compliance while serving the requestor as quick as possible, and making sure that services are delivered in the highest quality as expected by our internal customers and stakeholders. You will work closely with Operations colleagues based in San Jose, Manila and Prague, with product owners and subject matter experts in the US and other countries together with external vendors & suppliers.

What You'll Do

You will take ownership of software requests end to end, advise and problem solve to offer our colleagues the best solutions to perform their work effectively and efficiently while fulfilling the firm’s security and compliance standards. 

In this role, you will collaborate closely with internal teams and subject matter experts including security, product category owners, vendor management and procurement to continuously streamline the day-to-day records responsible for keeping us up to date with firm’s software assets. You will also become an expert on various software products and advise colleagues and requestors on the best solution. You will perform research and test new products, maintain a software portfolio inventory and strive for a lean portfolio by avoiding overhead asset purchases and promoting-identifying alternative software, which supports interchangeable functionality.

Qualifications

  • University degree or equivalent experience
  • Fluent knowledge of English both verbal and written
  • Exceptional written and verbal communication skills
  • 2+ years of hands-on experience in a customer-centric or a coordination role
  • Previous experience in account management is a plus
  • Outstanding customer orientation and service attitude combined with a high level of professionalism
  • Strong talent for coordination tasks with sense for urgency and attention to detail
  • Excellent problem-solving skills
  • Strong self-organization
  • Ability to adjust and flexibly respond to changing requirement
  • Strong process orientation and interest in developing and optimizing processes
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Confirmed 8 days ago. Posted 14 days ago.

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