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IBM has flagged the Salesforce Consultant / Developer job as unavailable. Let’s keep looking.
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Salesforce Einstein Data Analyst
Global Blue
Bratislava, Slovakia
Administrative and Support Services Industry
Education
Junior
Qualifications
Salesforce Administration
Benefits
Full-Time
Skills
General and Administration
Experience
Bachelor's Degree
Company Type
Salesforce
Apply
1,000+ Similar
Jobs
Main duties and responsibilities
Analyse customer inquiries and interactions to identify patterns, trends, and insights
Use tools such as Excel, Salesforce Einstein reporting, and Salesforce CRM analytics to process and interpret data
Build prediction models/call to action in Salesforce CRMA
Monitor and report on Customer Service KPIs, including response times, quality standards, and resolution rates
Collaborate with the Customer Service Team, internal departments, and project teams to gather and share insights
Conduct in-depth research to identify reasons for customer inquiries and make recommendations for process improvements
Participate in cross-functional projects, ensuring data-driven decision-making
Assess the status and potential future impact of projects, providing insights and recommendations
Prepare reports and presentations to communicate findings to management
Prepare presentation for EXCOM members
Reporting and collaboration
Report to the Head of Customer Service
Collaborate with the Customer Service Team, internal departments, and project teams
Key competencies
Proficiency in Excel, Salesforce reporting, and CRM analytics tools is a must
Strong analytical and problem-solving skills
Excellent communication and presentation skills, including professional-level English proficiency
Ability to work effectively in a team and cross-functional environment
Strong attention to detail and the ability to work with large datasets
Education and qualifications
Bachelor's degree.
Read Full Description
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Jobs at Global Blue
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Confirmed 22 hours ago.
Posted 15 days ago.
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