Your Title: IS Help Desk Technician
Job Location: Chennai, India
Our Department: Corporate Information Systems
Do you enjoy helping others and working in a close-knit team environment?
What You Will Do
You will be responsible for the day-to-day operational activities of Help Desk support covering first
line support for all worldwide Trimble offices. You’ll be responsible for screening, referring,
diagnosing, troubleshooting, and resolving internal inquiries and work requests as they relate to the
maintenance and support of personal computers, basic networking, and software applications. You
will work on troubleshooting, identifying, and resolving problems for PCs, Macs, mobile devices,
software applications and workstation/network communications interfaces.
Desk ITSM application.
necessary escalate problems to other IS staff and resources timely and effectively.
possible with the least disruption for the user. This includes system hardware problems,
operating system problems, supported application configurations and basic network
connectivity issues.
and employees in support of end users and the corporate IS infrastructure.
What Behavioral Characteristics You Will Bring
skills.
needs & requests of others, internally and externally. Understand the impact of their work on
others.
positive and friendly manner.
person by diffusing situations before conflicts arise. Resolve conflicts by directly and
actively promoting and gaining cooperation from others.
What Skills & Experience You Should Bring
solution.
applications and programming.
an ability to ask the right questions and apply solutions to business problems.
the ball and run with it”.
About Your Location
Trimble Chennai has just opened a new 300,000 square feet state-of-the-art facility that has a
seating capacity of nearly 2,000 staff. The Chennai facility is one of Trimble’s largest R&D centers
outside of the US. The building features an open office design, with a minimum of six feet between
employees’ seating arrangements. The office was designed to provide beautiful, landscaped views
on every floor. It has various facilities such as internet-enabled collaborative spaces, a gym, play
areas, creche, a health food cafe and lobby areas on two floors.
About Our Corporate Information Systems Division
The Corporate Information Systems team supports Trimble employees' work technology to keep
them productive. Our global team is located across the world to provide fast response times and to
efficiently diagnose issues and personalize our customers’ experience. Our team is cohesive,
supportive, and we are proud of what we do.
Trimble’s Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means
actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our
current success while also moving our desire to improve. We actively seek to add members to our
community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most
importantly that they know they belong, no matter who they are or where they are coming from.
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