ASCEND Program Information
Southern Company is committed to building the future of energy for the customers who depend on us, the communities we serve and the industry we lead. The ASCEND program will transform how we do business, helping us elevate the customer experience, adapt to industry changes, and implement technology that offers new capabilities with more agility. It will involve implementing multiple applications, including the replacement of our meter data management (MDM) and customer service systems (CSS) with a new, Oracle customer information system (CIS) called customer to meter (C2M). Additionally, it includes implementing an advanced analytics platform (AAP), customer experience (CX) and customer engagement platform (CEP).
The new platform, to be rolled out to Alabama Power, Georgia Power, and Mississippi Power, will be implemented in phases over the next four years. Currently, we are building an ASCEND organization dedicated to helping the electric operating companies realize the vision for a modernized, efficient, digital customer experience to deeply engage with our customers and provide a more personalized experience. ASCEND will be one of the most comprehensive Customer Service and Marketing transformation initiatives in our company’s history.
Positions within the CIS Program will be filled based on the job requirements and the business needs and overall project scope. Candidates should answer all applicable questions thoroughly as this information will be used to select the successful candidates.
While these roles are expected to be hybrid work, approximately 25% travel is anticipated and for this reason, it is preferred that resources are located within the electric service territory. The successful candidate will remain an employee of the operating company while reporting to the CIS/MDM Project Team and may report to a Southern Company Services or operating company leader for delivery.
Job Summary
The ASCEND Channel Remediation team is seeking a Quality Assurance (QA) Analyst. The QA Analyst is responsible for creating and assisting in the development and execution of manual, automated, and exploratory tests for the Customer Preference Center and the integration into customer facing websites and middleware applications, using proven testing methodologies. The candidate will actively participate within the Customer Preference Center workstream team and work closely with development teams in an agile environment. The candidate will be required to review functional requirements to assess the impact on the software applications and business processes, formulate test cases, and assist the agile teams with backlog grooming and provide feedback on acceptance criteria. The QA Analyst tasks include logging, tracking, troubleshooting and escalation of issues identified during testing cycles. Additional responsibilities include maintaining testing evidence for each test as proof of validation, evaluate testing effectiveness, and provide improvement feedback for testing processes.
MAJOR JOB RESPONSIBILITIES
Candidates that meet the below qualifications are encouraged to apply.
JOB REQUIREMENTS:
The location for this position is flexible between Atlanta, Birmingham, and Gulfport.
Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
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