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Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location Specific Information:

The ideal candidate must reside in the Greater Montreal Area (with ~50km radius of downtown Montreal).

Discover Impactful Work:

The Field Service Engineer performs service on our customer’s laboratory instruments, such as installations, repairs and preventative maintenance in assigned territory. The FSE positively interacts with customers to solve technical problems and ensure their equipment is performing optimally.

A Day in the Life:

  • Performs installation, upgrades, updates, repairs and preventative maintenance service on a variety of instrument models on-site at customer labs
  • Displays professionalism, good communication and technical knowledge in all customer interactions
  • Collaborates with internal partners to resolve customer issues and improve processes
  • Follows established reporting responsibilities of service ticket documentation (C4S), Escalation, Field Problem Report (FPR) and Field Service Report (FSR) submissions
  • Is familiar with and follows policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, trunk-stock inventory management, etc.
  • Maintains their technical competency level servicing instrument by attending training, staff meetings and remaining up-to-date on new products, markets, customers and competitors
  • Interacts with customers to explain & offer the sale of service contracts and other service products
  • May be required to perform other related duties as required and/or assigned

Keys to Success

Education:

  • Bachelor’s degree in engineering, biology, chemistry or related field or equivalent work experience and knowledge.
  • Masters-level degree in related field (eg. Biomedical engineering, etc.) preferred but not required

Experience:

  • Hands on experience with qPCR or Flow Cytometry preferred
  • 3+ years of relevant experience with related science, engineering and/or customer service
  • Experience in a clinical, diagnostics and/or another regulated environment preferred

Knowledge, Skills and Abilities:

  • Valid driver’s license & passport
  • Must be eligible to work in Canada via Canadian Citizen, Permanent Resident or hold a valid Canadian open work permit
  • Bilingual English/French
  • Good analytical troubleshooting ability and able to exercise good judgment setting work priorities
  • Ability to work independently with minimal oversight
  • Collaborates effectively with other Field colleagues to achieve the team’s collective goals
  • Quickly adapts to change with positive attitude and constructive feedback
  • Aptitude for learning and understanding IT systems and processes

Working Conditions:

Majority of work is in a scientific laboratory setting, with the balance in home office (admin). Candidate is required to be able to lift at least 40 lbs. May be required to stand for long periods of time while performing duties. Must be able to work safely with chemicals and hazardous materials. Moderately frequent overnight travel required based on workload needs.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

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Confirmed 3 hours ago. Posted a month ago.

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