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At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from 24+ strong global office network with almost a thousand employees. We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members. Will you help take us there?

As Dining Partnership Manager, Japan you will develop and manage dining partnerships to deliver unique benefits, offers, access and experiences for our members and relevant corporate dining programs across key markets in Japan. You will develop partnerships to provide our members with priority/guaranteed access to the world’s most in demand, popular and hidden gem restaurants.

You will be commercially driven, initiative, creative and great at building and maintaining relationships. This commercial and partnership role is an integral part of our business and requires you to be innovative and creative with identifying new ideas and supplier ensuring that the region performs to the highest level to achieve our vision and global proposition strategy.

Your role as a Dining Partnership Manager will be driving growth in our partnerships identifying relevant restaurants partners, negotiating the best benefits, access and experiences. You will take full accountability for your partnerships ensuring you deliver on all client and member requirements focusing on driving increased engagement online (digitally) and offline (personalized high touch service), ensuring the business has excellent knowledge of your partnerships. You will always to be up to date with current market trends and competitors, ensuring our members are receiving unique, exciting partnerships. You must be eager to develop your knowledge based on where Ten is growing or where our members are based or travelling too.

Your role is required to work collaboratively with our Client Services and Operational departments, ensuring we’re working together to achieve our business vision. As an industry expert, your knowledge and passion to motivate, educate and drive performance across our lifestyle managers is essential to ensure our members are receiving the highest quality service.

You will be a confidently represent the Japan region internally and be able to effectively present to internal key stake holders and clients about the dining industry and your partnerships in the region. You will also contribute to wider strategic goals for the APAC region and global business with support from the Global Director, Dining and Entertainments.

Our APAC operation (delivered out of 5 countries) has seen sustained and substantial growth since the restrictions were lifted (post lockdown due to COVID) and in the year before the pandemic. This role will be part of the Global Proposition department and you will need to collaborate with key stakeholders across proposition group both within Japan and across our other global offices. It essential for this role to be a key driver in developing our dining partnership and assets for our Global Proposition business, whilst always being commercially aware how to maximize your partnerships to our member base.

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world.

We are already the global market leader for lifestyle management and concierge services, providing services from a 20 + strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

Ten has a commitment to supporting the delivery of Ten’s environmental, social and governance goals, and promoting policy adherence

Requirements

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The below information is representative of the work performed in this position, however it is not all-inclusive. Duties and responsibilities are subject to change based on business needs. Time spent on each duty will vary throughout the life span of the project.

Partnerships Development

  • Take full accountability for the partnerships and contracts you secure; ensuring your offerings are better than or equal to best in market across inventory access, benefits and commission agreements (where applicable i.e. private dining, clubs)
  • To maintain relationships with partners through your own interactions as well as the interactions from our Service Delivery team during the contract period to ensure you are nurturing an ongoing sustainable relationship for future growth; repeating successful partners
  • To monitor performance of partnered suppliers and ensure they are delivering a consistently high-quality service; driving improvements to member satisfaction/NPS and efficiencies
  • Monitor redemption, data analytics and demand of your partnered suppliers to ensure it’s resonating with the member base. Based on this continued understanding make improvements to the team strategy by client and region; ensuring we have offers or events in place which are driving engagement, acquisition, loyalty and revenue
  • Work closely with Global Proposition Director, Content and Marketing department ensuring all dining assets have maximum exposure to members

Dining Expertise

  • To be continuously aware of competitors and what they are delivering to ensure we are always one step ahead in the market
  • To have a holistic strategy for approaching partners; ensuring we have a consistent sourcing approach and methodology
  • Propose and implement new strategies, campaigns and processes to impact on the growth of new and existing clients; to positively impact on member satisfaction/NPS, corporate revenue and efficiencies
  • Contribute to wider strategic goal for the global team or for wider region with support from Global Director and Senior Partnership Manager
  • To create and nurture a culture of success, professionalism, and mutual support within the team
  • Implement a clear strategy for the development of a best-in-class member-focused service team that delivers on revenue and profit expectations

Administration

  • To ensure you are fully aware of all best practice and are consistently adhering to these
  • Be accountable for improving efficiency across the team; continuously developing and improving processes, sharing successes and implementing processes learnt from other teams or regions
  • To manage your workload in the most effective way in order to deliver on the requirements of the client and internal deadlines
  • Liaise with the specialist teams across the region to identify and understand the key processes and best practices to ensure your partnerships are being utilized

Client Services support

  • Work with Client Services and Regional Business Development Managers with any client related matters; supporting on new business proposals
  • In collaboration with Ten’s Business Development and Client Services functions be available to lead, maintain and support on any established client relationships In collaboration with Ten’s Business

BEHAVIORAL EXPECTATIONS:

As Partnership Manager you will be expected to role model the behaviors associated with our values: Member Focused, Trustworthy, and Pioneering. This means approaching your work every day with a positive, solution-oriented, and creative attitude, whilst ensuring you set ambitious standards for yourself. You must be a natural communicator and networker with the ability to develop relationships both internally and externally.

EDUCATION/EXPERIENCE:

Bachelor’s degree (BA/BS) from an accredited college or university; or five years plus related experience and/or training; or equivalent combination of education and experience. Record of success in negotiating partnerships or in sales. Industry knowledge and expertise or have worked within the Food and Beverage industry.

KNOWLEDGE, SKILLS & ABILITIES:

  • Proven track record of negotiating and procuring partnerships and deals
  • A passion for working in a business that places members and customer service at their core as well as commercial success
  • Great people skills; you will be recognised as a supportive, effective and highly driven colleague. Having the ability to work effectively and professionally during period for high pressure
  • Demonstrated ability to effectively communicate and work with key stakeholders across the business
  • Natural commercial drive; always seeking new opportunities and creativity with the partnerships, clients or internal stakeholders. A natural networker who can develop and implement new initiatives to commercially impact the team and business
  • Proven record of accomplishment of driving new initiatives and creative ideas
  • Ability to manage and prioritize projects under tight time constraints
  • Results oriented
  • Self-motivated
  • Ability to build relationships
  • Resourceful
  • Analytical
  • Strong interpersonal skills
  • Highly organized
  • Ability to recognize and solve problems
  • Excellent presentation skills
  • Excellent oral and written communication skills
  • Microsoft Office (Excel, Word, PowerPoint)

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. Please note we are not accepting any further agencies onto our PSL at this time.

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Confirmed 2 hours ago. Posted 30+ days ago.

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