Veeva

Veeva is a mission-driven organization that aspires to help our customers in Life Sciences and Regulated industries bring their products to market, faster. We are shaped by our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Our teams develop transformative cloud software, services, consulting, and data to make our customers more efficient and effective in everything they do. Veeva is a work anywhere company. You can work at home, at a customer site, or in an office on any given day. As a Public Benefit Corporation, you will also work for a company focused on making a positive impact on its customers, employees, and communities.

The Role

Interested in making a rapid impact on Life Sciences organizations at the forefront of ground-breaking cures and therapies? Do you love solving business problems with technology? Are you passionate about enabling Drug Safety and Pharmacovigilance Operations to make Life Sciences organizations more productive and efficient?

Veeva is looking for Drug Safety and Pharmacovigilance experts to join the Professional Services team and support our Vault Safety solution after implementation. We want innovative thinkers with domain expertise who are ready to challenge the status quo with new technology.

As a key member of our Post-Implementation Services team, you will be responsible for:

Changing the culture of traditional software releases and maintenance by driving the release management process.

Leading customer post-implementation maintenance and improvement streams working across QA, IT, and Business teams

Translating requirements into solution design and planning the delivery of innovative customer releases adjusted to product updates.

As a Consultant, you will actively collaborate across Veeva, contributing ideas, enhancing our delivery model, and working closely with our product management team to meet the evolving needs of the industry.

This is a remote, full-time role with Veeva with occasional travel to the Veeva Budapest site. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position.

What You'll Do

• Analyze customer requirements and support solution design and architecture of life sciences customers in Vault Safety
• Think critically about business requirements to help advise and design a solution for customer success that will see adoption and ensure alignment of processes to system design and functionality.
• Work with customers and contribute to system design workstreams (e.g.: requirements gathering, configuration, validation, migration, integration, training).
• Troubleshoot issues and perform configuration changes in the system.
• Define the customer’s business deployment plans, key performance indicators, and post-live governance.
• Act as customer liaison managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams.
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer.
• Drive change management methodology at our customers switching from on-premise to SaaS solutions.
• Provide subject matter expertise on Drug Safety and Pharmacovigilance for customers and project teams.

Requirements

• Experience with configuring/supporting/implementing software solutions, ideally content management software or experience in the Life Sciences industry with exposure to Drug Safety, Pharmacovigilance and affinity to technology.
• Experience in working in a Consulting and/or Customer facing role, and managing customer expectations
• Proven ability to collaborate with diverse stakeholders and ensure delivery to a high degree of satisfaction.
• Exposure to life sciences compliance and computer systems validation requirements.
• Excellent verbal and written communication skills in English
• Ability to work independently with clients, comprehend and translate business requirements, and create corresponding solutions designs
• At least a Bachelor’s degree in fields like Management Information Systems, Computer Science, Life Sciences, or other similar fields

Nice to Have

• Knowledge and applicable work experience in the Life Sciences industry in the Drug Safety, Pharmacovigilance spaces.
• Knowledge of Drug Safety and Pharmacovigilance processes and regulations.
• Direct experience with regulated systems or data-driven applications such as Veeva Vault solutions, ARISg, Oracle Argus and/or other drug safety applications
• Knowledge of Software Validation processes and requirements
• Project management experience
• Experience in service delivery management and/or systems implementation
• Proficiency in additional European language(s)

Perks & Benefits

• Allocations for continuous learning & development 
• Health & wellness programs 

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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.