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Role Responsibilities 

  • Participate in Trade Product & Processing Operations that ensures transactions flow effectively to meet Local Regulatory, Business and Client requirements.
  • Responsible for operating environment and governance embracing Product and Client requirements enabling Trade Processing Operations to process transactions effectively.
  • To support Team leader/Unit Head with the aim to achieve:
  • Effective operational standards
  • Increased Productivity and efficiency
  • Good cost control within Trade Operations
  • Good quality control on operational / transactional risks
  • Work closely with Transaction Banking and other stakeholders for timely and quality implementation & delivery of new Trade Products when required.
  • Work closely with Group Trade Operations to ensure Group projects & initiatives be properly implemented in Country when required.
  • Work closely with all other functions covered by Country COO to ensure country projects & initiatives be properly implemented in Country when required.
  • Work closely with Operations Team in Branches for post implementation review to ensure smooth daily operation after Product & project delivered.
  • Work with Trade Client Operations Team for continuous improvements including disruption resolution & commercialisation of digital tools if any
  • Drive and monitor initiatives and activities to improve daily Operations in view of accuracy, efficiency and services.
  • Support to increase digital channel utilization of Clients through identification of target customers, arranging trainings, and monitoring utilization, including escalation to RMs and SAT Teams where required.
  • Achieve Targets on self-service through e-advice, digital channel utilization.

Strategy

  • To support Team leader/Unit Head with the aim to achieve contribution to the future strategic direction and processing innovations for Trade Operations

Business

  • To provide subject matter expertise including direct interaction with Clients and Internal Teams as required.
  • Participate in deal reviews, structuring & advisory activities through to effective Production implementation and transfer of ownership to Client Operations.
  • Participate in deal reviews for deals and ensure that the best solution is provided and replicated across Clients, Products and markets.
  • Support to implement generic activities such as but not limited to financials, reconciliations, Business Continuity Planning and Business Efficiency initiatives when required.

Processes

  • Observe and analyze workflows to identify/escalate system disruptions that impact turnaround time and initiate actions to resolve.
  • With the aid of the workflow management system, support to manage workflow across units and across Teams to maximize Productivity.
  • Contribute initiatives enabling digitisation of transactional flows & commercialisation of digital self-service tools.
  • To ensure that all transactions are accurately checked, processed and released in compliance with statutory Regulatory and internal operational instructions.
  • To effectively monitor and ensure deals are being released as per the Departmental Operating Instructions manual, customer’s instructions and within the timeliness and accuracy standards specified.
  • To monitor and ensure transactions are handled with in the allocated approved limits at all times, on a continual basis, and this is reviewed periodically.
  • To ensure transactions are handled within TAT and escalate immediately if any issue.
  • Continuous Improvement in Productivity to the standards prescribed for the Processes from time to time.
  • Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and escalate any unusual/complex transaction on the AML aspect to the AML advisors.

People & Talent 

  • To ensure that optimum level of Productivity and service standards are achieved when required.
  • Be a change in mindset, follow a culture of Client centricity, agility, and accountability through standardised metrics and measurement, with the expectation that everyone in Operations are drivers and owners of Client outcomes.

Risk Management

  • Support to effectively implement all operational, Regulatory and financial control measures and monitoring plans for compliance and control standard as per the defined Enterprise Risk Management Framework.
  • Assist to coordinate periodic Business monitoring (self-assessment) activities within the Business unit and escalate findings and or breaches to Business Unit Head and BRM, when they occur.
  • Support Pre/Post Audits and Assurance Reviews.
  • Provide support on any regular and ad hoc tasks related to unit operational risk management assigned by BRM from time to time

Governance

  • Policy and process management.
  • Responsible for Policy and Procedure Management across Trade Operations including:
  • Generic Product Program and Country Product Addendum
  • Group DOI & circulars.
  • Country DOI’s.
  • Sanctions policy & procedures
  • Legal & Compliance Policies
  • Guidance on subject matter in case of referral from Branches, Core Operations & Client Operations Teams and liaise with stakeholders and Group Product Owner
  • Embed the Group’s values and code of conduct. Develop a robust culture to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including Regulatory and Business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Always work towards achieving the outcomes set out in the Bank’s conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Monitor the effective communication and implementation of Regulatory changes

Key stakeholders

Internal

  • Head & Team members of Trade Operations
  • Trade BRM
  • Group Trade Product Operations
  • Local TB Product Management
  • Business Technology
  • Front Office & Middle Office
  • Other Operations Functions
  • Other Functions (HR, Finance, Legal & Compliance, Tax)
  • Audit and investigations

External

  • Customers
  • Vendors
  • External consultants
  • Bank Audit / Accounting firms
  • Local and Regional Regulators

Other Responsibilities

  • Embed Here for good and Group’s brand and values in Vietnam;
  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;

QUALIFICATIONS

TRAINING, LICENSES, MEMBERSHIPS AND CERTIFICATIONS 

Education:

  • University graduate or above.
  • Strong Trade Expertise knowledge (ICC rules: UCP600, ISP98, URDG758, ISBP, Incoterms, etc.)
  • Experience: 3 years abundant Operations working experience 

Professional Skills

  • In-depth understanding of various types of Trade Products, process flow, regulations and accounting rules.
  • Strong analytical, problem solving and operational skills.
  • Excellent understanding of service quality principles.
  • Good understanding of technology support systems used within the Local environment
  • Good management skill and able to coach the Team to achieve agreed target.

Soft Skills

  • Sound PC / MS Office skill.
  • Strong organizational skills and well-developed Business abilities.
  • Good interpersonal skills and communication skills
  • Self-motivator, able to manage multiple tasks and work under pressure.

Other Preference

  • Passion in identifying and driving new Operations improvement opportunities
  • Other than above roles, job holders should follow other job duties and responsibilities assigned by line manage from time to time.

Our Ideal Candidate 

  • PC / MS Office
  • Analytical, problem solving and operational skills
  • Communication Skills

About Standard Chartered 

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

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Confirmed 17 hours ago. Posted 17 hours ago.

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