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Customer Support Coordinator - German

Position Summary: 

Our new customer HyperCare organisation will be developed to be the first point of contact for external leads coming into the business for our Vacuum, Low Pressure and Transport Division. They will offer a timely response to all incoming enquiries delivering a positive customer experience across our business line driving positive NPS score. 

Key to this role will be their ability to nurture new leads into the business from enquiry to order status, you will need to be fluent in English and German for this position.

Your Responsibilities:

  • Inbound Leads: First responder for leads received through the website. Will qualify lead and either pursue an order or hand-off the lead proactively to the appropriate colleague based on standard work in place delivering a positive customer experience at all times
  • Website Product Support: First responder for website chat functionality ensuring a timely response and positive customer experience.
  • Opportunity Follow ups: Ensuring all warm enquires in the business and passed onto the correct team and following up until win /lose status.
  • Prospect Contacts (Cold Leads): Make outbound calls to cold leads collected through website, webinars or other means
  • Managing the CRM system (Salesforce) and ensuring the database is managed effectively and monitoring conversion rates to identify opportunities for improvement
  • Working with our Product management team on Prospecting Campaigns to generate more leads within the business and drive growth in key strategic areas
  • Supporting opportunities to enhance the companies NPS score and creating a positive experience for all types of inbound enquiries into the organization
  • Support the Customer HyperCare manager on specific sales / marketing or PR projects as directed

What we offer

  • A Competitive Salary
  • Annual Bonus
  • Equity plan for new hires
  • Private Medical Care
  • Cafeteria / Holiday subsidy
  • Flexible Working Hours
  • Stable working environment, focusing on long-term cooperation
  • Technical, Professional, and Skills Training
  • International working environment

#LI-AP1

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Confirmed 27 minutes ago. Posted 30+ days ago.

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