Support Engineer - JP

AppsFlyer

Company Type
Experience
Responsibilities
Workhours

We’re looking for a technically savvy rock star who understands the importance of customer-oriented and responsive support services. We believe that we’re successful only when our customers thrive. The right talent will be a natural problem-solver and a strong communicator. This individual would also work closely with AppsFlyer’s R&D, Customer Success and Product Teams. This individual will also impact the product’s evolution by providing feedback that can be integrated into future product development.

Responsibilities
  • Have a superb understanding of the market, clients, partners, and technology
  • Support our clients directly and work internally with R&D and product teams
  • Handle new feature releases
  • Maintain our client Knowledge Base
  • Provide product feedbacks and insights to the business and R&D teams
Minimum Qualifications
  • At least 2 years’ experience
  • Product management sense/familiarity
  • Technical support experience
  • SQL querying experience
  • Fluent in English
  • Structured and process oriented
Preferred Qualifications
  • Web / mobile marketing and digital advertising experience
  • Mobile development / testing (iOS, Android) experience
  • Being introduced by an AppsFlyer employee

Whether you have questions about integrating or using a feature, our support engineers span the world and are available in your time zone. We’re natural problem solvers and have a service-oriented approach to working with our clients.

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Confirmed 2 hours ago. Posted 30+ days ago.

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