Customer Success Manager - APAC

AppsFlyer

Company Type
Responsibilities
Workhours

This is a unique opportunity to be one of AppsFlyer’s dedicated customer success managers with our amazing clients in the Asia Pacific region. We are looking for an ambitious team player who enjoys building lasting relationships. You will help clients work through their issues and work together to solve problems. You will educate them so they stay ahead of the curve by sharing new product releases or content relevant to their business. You’ll need to listen to their feedback to help our Product and R&D team create new features. Ultimately, you’re there to ensure that our customers are more successful, because we are only successful if they are too! It’s a big job with a lot of responsibility and unlimited room for growth! 

Responsibilities
  • Ability to manage clients’ accounts on all levels: technical, business, support, and product
  • Work with clients directly
  • Handle new feature releases
  • Provide client feedback internally
  • Provide client training and webinars
  • Upsell existing clients
  • Introduce new features
Minimum Qualifications
  • Product management sense/familiarity – a must
  • Web marketing and digital advertising experience (sales or client side)
  • Mobile (iOS, Android) advertising experience (User Acquisition and/or Ad Network experience a major plus).
  • Technical background and analytical experience.
  • Fluency in English a must. Fluency in other Asian languages a big plus!
  • Enjoy having fun at work with a strong desire to succeed!
  • Willingness to travel a few times a year for clients and/or conferences
Preferred Qualifications
  • Being introduced by an AppsFlyer team member or mobile industry veteran 

AppsFlyer is only successful if our clients are. We believe in the personal touch. That’s why our highly trained team of customer success managers work closely with clients to understand their needs and help them be successful. They spring into action from the start and see the client through every stage: ensuring a smooth on-boarding process, teaching best practices and making sure implementations are done correctly. 

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Confirmed 4 hours ago. Posted 30+ days ago.

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