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Entity:

Finance

Job Family Group:

Business Support Group

Job Description:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero. 

In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

Join our Customer Team and advance your career as a

Lead Order Management Specialist

Customer teams are dealing with sales support processes, account management, order taking, invoicing, cash collection, pricing, service request management and supply chain management activities. 

In this role You will:

  • Act as a SPOC, be the first point of escalation for the customers and internal stakeholders
  • Manage the complex relationship between supplier, customer and sales manager, be the primary point of contact for customers
  • Execute day-to-day customer service related operational tasks including receiving enquiries and orders from customers by phone or email
  • Proactively provide guidance to the customer
  • Provide regular feedback on technical and commercial issues raised by customers
  • Handle technical enquiries and resolve technical complaints received within competency
  • Be the centre of expertise in our ERP systems (SAP, Salesforce, ISP, JDE, Manta)
  • Take responsibility for tracking service performance proactively seeking improvement opportunities
  • Assist in motivation and development of the team
  • Represent the team and support the management decision to deliver strategy by preparing regular and ad-hoc reports and analysis

What You will need to be successful:

  • Proficiency in Greek, Turkish or Spanish language
  • Proficiency in English
  • Extensive Order Management experience
  • Mentoring and leadership skills
  • Demonstrated excellence understanding of customers’ needs, behaviours and also customer specific requirements
  • Excellent written and oral communication skills and ability to build effective working relationships
  • Strong understanding of end-to-end order to cash process included
  • Strong time management, organisation and solving skills
  • Highly motivated, self-reliant and proactive mindset
  • Experience using SAP and / or other ERP/CRM systems and MS Office application
  • Senior stakeholder management skills

At bp, we provide the following environment & benefits to you:

  • Different bonus opportunities based on performance, wide range of cafeteria elements
  • Life & health insurance, medical care package
  • Flexible working schedule: home office up to 3 days / week, based on team agreement
  • Opportunity to build up long term career path and develop your skills with wide range of learning options
  • Family friendly workplace e.g.: Extended parental leave, Mother-baby room
  • Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
  • Possibility to join our social communities and networks
  • Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
  • Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2023 Award (SSC / BSC sector) third time in a row at PwC's annual employer research. Come and join us!

Travel Requirement

Some travel may be required with this role, this is negotiable

Relocation Assistance:

Relocation may be negotiable for this role

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Analytical Thinking, Business process improvement, Commercial acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

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Confirmed 19 hours ago. Posted 22 days ago.

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