Farmer Brothers is seeking a dynamic individual to join us as a District Manager. In this pivotal role, you'll be responsible for total market accountability, overseeing a team of Area Route Managers, and providing indirect oversight of sales account management, local inventory management, and equipment service. If you're a results-oriented leader with a passion for driving sales, service, and delivery excellence, we want to hear from you! Join us at Farmer Brothers and be part of a company that values integrity, teamwork, and innovation.
Responsibilities
- Responsible for the development and execution of annual business plan and budget, P&L oversight for assigned locations, and partners with leadership to manage expense budgets.
- Ensures Area Route Managers have a key account plan for penetrating existing accounts, and works 1x1 with them to ensure execution
- Participates in customer business reviews, attends customer calls as needed and directs activities to sell additional products to existing customers.
- Owns improvement of key service metrics and ensuring customer issues are resolved quickly, with a focus on growing customer retention metrics.
- Builds productive cross-functional relationships to drive shared KPI’s.
- Ensures Farmer Brothers route management process is executed to improve revenue per route, revenue per stop, and revenue per FTE across the district.
- Ensure route plans are set and results reviewed weekly at each location.
- Periodically conducts route ride-a-longs with Route Sales Representatives (RSRs) and ensures Area Route Managers are executing the required number of route ride-a-longs each month.
- Charged with building a high-performing team by providing training, coaching, development, and accountability.
- Responsible for leading Area Route Managers to develop talent within the district thru regular market visits.
- Responsible for hiring process, with a commitment to diversity and the successful on-boarding of new employees within the district, to include succession planning.
- Ensures the district is following all OSHA, FDA and company safety standards.
- Owns delivery of financial targets for the district by managing costs to budget, increasing route productivity and growing operating income for the district.
- Ensures district compliance with all asset and inventory management policies and addresses A/R issues as needed.
- Responsible for managing costs to plan, increasing route productivity, and growing operating income for the region.
Education & Experience
- Bachelor’s degree and/or 5 + years of sales and account management experience. Masters’ degree preferred.
- 10+ years of experience in Food & Beverage Sales, Consumer Product Sales, Coffee/Team or related customer service business-to-business/DSD field.
- Demonstrated written and verbal communications.
- Must have experience with leading and managing people
- Demonstrated knowledge with Finance, Pricing, and Analysis.
- Previous Coffee experience a plus.
Personal & Professional Skillsets
- Proficiency in computer skills including, but not limited to: Microsoft Office (ie. Word, PowerPoint, Excel)
- Must have excellent communication and interpersonal skills.
- Collaborative approach.
- Strong analytical skill set.
- Results focused.
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