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Senior Quality Assurance Manager
Are you an experienced and detail-oriented Quality Assurance professional with a proven track record in driving and leading third-party Quality Assurance strategies for commercial teams? Are you passionate about contributing to a culture of excellence within an organization?
If you possess strong analytical skills, a keen eye for detail, and the ability to implement innovative QA strategies, we invite you to explore the opportunity to join our team as a Senior Quality Assurance Manager.
As a Senior Quality Assurance Manager, you will play a pivotal role in driving the strategy and ensuring quality of our commercial BPO footprint, with an emphasis on implementing and maintaining effective quality management processes across our contact centres. You will collaborate with cross-functional teams to uphold quality standards and contribute to the continuous improvement of our commercial programs and QA processes. This role requires an individual contributor who can proactively identify areas for improvement and drive a commitment to quality across the organization.
What You’ll Do
Continuous Improvement:
Program Management:
Who You Are:
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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