Nursing Care Assistant I / Health Unit Coordinator

Duke University


Duke University Hospital

Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 1,048 licensed inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 65 operating rooms; an endo-surgery center; a separate hospital outpatient surgical department with nine operating rooms and an extensive diagnostic and interventional radiology area. For 2021-2022, U.S. News and World Report ranked Duke University Hospital nationally in 11 adult specialties: cancer, cardiology & heart surgery, diabetes & endocrinology, ear, nose & throat, gastroenterology & GI surgery, gynecology, neurology & neurosurgery, ophthalmology, orthopedics, pulmonology & lung surgery, and urology. Duke University Hospital is also ranked first in North Carolina and first in the Raleigh-Durham area.

In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.

Duke Nursing Highlights:

  • Duke University Health System is designated as a Magnet organization
  • Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
  • Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
  • Duke University Health System has 6000 + registered nurses
  • Quality of Life: Living in the Triangle!
  • Relocation Assistance (based on eligibility)

Occ Summary

This position collaborates with heal thcareproviders by performing avariety of clerical duties to support pat ientcare.Duties includegreeting patients and visitors, answering the te lephone,responding topatient's requests, accessing the electronic medica l record(EMR),scheduling appointments and providing general clerical sup portasneededby the department. This position will consistently exhibits excellentcustomer service skills.

Work Performed

Answ erpatient signals and relay request to appropriate individual.Place call sforconsultations as neededUnderstand and is able to use the manual back upsystem as needed.Assemble and maintain patient charts from admission t hrough dischargePrepare and uploadpaper documents into the electronic m edical record(EMR).Navigate electronic medical record, access patient in formation, generatereports, schedule appointments and manage task list.U seavailable technology to request and coordinate patient transport.Assig nnursing staff to communication systems.Assist in reviewing clerical dut ies and responsibilities with new staffmembers.Order supplies for theuni t; maintain inventory and replenish asnecessary.Copy, file, mail and/ord istribute materials as appropriate.Maintain records as required by theun it (i.e. time sheets, continuingeducation information, etc.).Schedulemai ntenance in automated schedule system as directed by NurseManagerordesig neeGenerate reports as directed by Nurse Manager or designee (Example:co mpliance)Participate in review of activities and processes for areaofwor k.Assists in implementing changes to effect continual improvementinservi ces provided; and complies with regulatory and legal requirements.Exhibi tprofessional communication skill when answering the telephoneand intera cting with patients, visitors and other staff members.Roundandgreetpatie nts each shift and explain their role.Greets patients, visitors, physici ans and employees in a pleasant mannerand refersto appropriate areasas needed.Answers phones, screens and refers calls as appropriate,deliversm essages and provides information to patients, visitorsand personneluponr equest.Assist unit management in tracking inventory,stocking issues andm aintaining adequate patient caresupplies.Perform other related dutiesin cidental to the work described herein.

Knowledge, Skillsand Abilities

Knowledge of HIS procedures and of manual procedures wh en the system isdown.Successful completion of TJCand other regulatory/de signatedrequirements within the probationary period.Knowledge and unders tanding of telephone etiquette.Knowledge of general clerical practices a nd procedures.Knowledge of spelling and medical terminology.Abilityto ap ply specific departmental rules and regulationsrelatingtoverifying,proce ssing and maintaining records and forms.Ability to organize and set prio rities.Ability to operate computer terminal and otheroffice equipment.Ab ility to write legibly.Ability to understandand follow oral and written instructions.Ability to deal tactfully andcourteously with the public. A bility toestablish and maintain effectiverelationships with otherpersonn el.

Level Characteristics


Minimum Qualifications


Completion of a Level I - Nurse Aide education program approved by the North Carolina Board of Nursing or successful completion of the NC - approved Nurse Aide I competency test. High school diploma or equivalent required.



Degrees, Licensures, Certifications

Currently listed as a Nursing Assistant (NAI) with the Division of Facility Services with no substantiated findings or pending of abuse, fraud, neglect or misappropriation of property. AHA Basic Healthcare provider certification must be maintained/ completed by the end of new hire orientation, which typically takes place during the first week of employment.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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Confirmed 5 hours ago. Posted 30+ days ago.

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