Senior Privacy Manager

Citizens Bank

Company Type


As the Senior Privacy Manager, you will execute the Privacy Office strategy for compliance with existing and new laws and regulation. Working with the team of privacy professionals and developing cross function business relationships, will foster an open and honest risk management and compliance culture within Citizens. The Senior Privacy Manager will have the opportunity to implement Privacy by Design (PbD) practices, privacy compliance, data protection, and/or risk requirements across the organization. Eexecuting strategy for compliance, providing oversight of the Privacy Program, and providing guidance and expertise to all Citizens Business Lines/Divisions. Evaluate and manage privacy related risks, supporting privacy related standards, policies, procedures, and providing privacy guidance on all privacy related concerns across the bank.

  • Will work independently and collaboratively with business stakeholders and third-party vendor management team to perform a variety of privacy management activities related to privacy vendor assessments.
  • Implement Privacy by Design (PbD) practices, privacy compliance, data protection, and/or risk requirements across the organization as it relates to information technology systems. 
  • Manage third party vendor related privacy incident investigations, analysis and response activities for all privacy issues reported to the Privacy Office
  • Execute the cross functional, bank wide strategy for compliance with all applicable existing and emerging regulations and laws, and future Federal and State laws as they are enacted.
  • Provide guidance, oversight, and challenge to Business Lines/Divisions on privacy related risks, issues, and concerns
  • Partner with Business Lines/Divisions to ensure timely identification, mitigation, resolution and escalation of existing and emerging privacy risks and issues
  • Collaborate with Business Lines/Divisions to assess privacy related controls to ensure compliance with applicable laws, rules, and regulations
  • Perform independent privacy risk assessments of regulations and laws (e.g. GLBA, GDPR, CCPA and other frameworks and guidance) to evaluate risks and propose mitigation controls/strategies
  • Evaluate vendor contracts and services for inclusion of appropriate privacy and data protection provisions
  • Analyze new business initiatives and products to identify potential privacy risks
  • Conduct credible review and challenge of privacy risks as identified and/or classified by First Line of Defense
  • Monitor and analyze key risk metrics to identify emerging and potential privacy risks, trends, and issues, and escalate, appropriate.
  • Partner with NFRM Oversight and Compliance to influence improvement in risk culture, privacy risk profile and control effectiveness.
  • Support Chief Privacy Officer in development, maintenance and enhancement of the Privacy Program, as appropriate.


Required Skills/Experience:

  • 5+ years Privacy, Compliance, or Risk experience
  • Working knowledge of privacy related risks associated with a banking institution as well as experience working in and/or building effective privacy programs.
  • Incident Response experience preferred including experience leading investigations, analysis, and other notification/response activities.
  • Strong technical knowledge and fluency. Attention to detail, work as part of a team and as an individual contributor
  • Familiarity with reading and interpreting regulations, laws, and statutes. Strong research skills preferred

Education, Certifications and/or Other Professional Credentials:

  • Bachelor’s degree in relevant field required
  • Advanced degree preferred (e.g. Masters/MBA/JD)
  • CIPP/US, CIPM, or CISA or other comparable certifications preferred

Hours and Work Schedule: 1-2 days in the office, 3 remote

Hours per Week: 40

Work Schedule: Monday - Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

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