Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Primary Responsibilities:

  • Provide support for P1 and P2 issues
  • Communication and Outage Management
  • Work with Optum SMEs and Developers to identify and fix the issues identified in P1 and P2 tickets
  • Work with L2 resources to get the RCA for P1 and P2 issues
  • Update KT for any new Issues and set up process to proactive alert and fix for issues
  • Mentor L1 and L2 team for any issues that they need help and guidance
  • Identify any potential issues in platform and propose the fix/solution with team
  • Monitor the Changes scheduled and look for any potential impact which could be caused
  • Monitor the new Hotfix and Release of Genesys products and recommend the upgrade
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

  • Undergraduate degree or equivalent experience
  • Knowledge of Genesys Framework 
  • Config Layer
  • Management Layer
  • Genesys Administrator, Genesys Administrator Extension Must Have
  • Knowledge of SIP Based Voice Solution
  • SIP Server and SIP Proxy
  • Integration with Nice Recording Solution
  • Feature Server (Voice Mail and Dial Plan)
  • Knowledge of Cassandra
  • Knowledge of Genesys Voice Platform
  • Resource Manager
  • Media Server
  • GVP Reporting
  • Knowledge of Routing
  • Orchestration Server and Universal Routing Server Must Have
  • Rules Engine and GRAT
  • Stat Server
  • Cassandra, Elastic Search
  • Conversation Manager
  • Knowledge of Outbound Solution
  • Campaign Creation
  • Campaign Monitoring
  • Calling List Management using Genesys ALL tool
  • Knowledge of Agent Desktop
  • WWE
  • Genesys Softphone
  • Knowledge of Troubleshooting SIP Logs 
  • Knowledge of Automation Tools
  • SME Level Expertise, Product level knowledge
  • Innovation mindset

Preferred Qualifications:

  • Knowledge of Genesys Call Back 
  • Knowledge of Digital Component 
  • Email
  • Chat
  • Co-Browser
  • Knowledge of Reporting 
  • Pulse
  • Genesys Info Mart
  • GI2
  • Good understanding of Linux and Windows OS Good To Have
  • Knowledge of SQL Database 

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

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Confirmed 8 hours ago. Posted 30+ days ago.

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