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Department:

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

If you are a detail-oriented professional with a passion for customer service excellence and a desire to make a meaningful impact in healthcare operations, we invite you to explore this exciting opportunity. Become an integral part of our dynamic team, where your skills will be recognized, and your contributions valued. Elevate your career with us and be a driving force in the evolution of healthcare service delivery. 

We are hiring for the following locations and Shifts in the Park Ridge/Niles/ Des Plaines Areas: 

R97789-Full Time-Pediatrics-1675 Dempster St. Park Ridge, IL 60068. Monday- Thursday 8am-8pm, Friday 8-5pm, Saturday 8-12pm (Every 3-4 weeks).

R94614-Full Time-Gastroenterology- 7900 Milwaukee Ave. Niles, IL 60714. Monday-Friday 8:30am-5pm or 8am-4:30pm. Polish or Spanish speaking preferred.

R95001-Full Time-Psychiatry- 1775 Dempster St. Park Ridge, IL 60068. Monday-Friday 8am-5pm.

R80941PRN- Internal Medicine- 1412 Waukegan Rd. Glenview, IL 60025. Hours between M- 7am-7pm, T- 8am-7pm, W- 7am-7pm, R- 7am-7pm, F- 7am-5pm, Sa- 8am-12pm, Sun- Closed.

R98004-Full Time- OBGYN/Internal Medicine- 1754 W. Golf Rd. Mount Prospect, IL 60056. Hours between Monday 8am-4:30pm, Tuesday Wed 8-7, Thursday 7-7, Friday 8:30-4:30pm, including some Saturdays 8:30-12 pm the 2nd and 3rd Sat the month.

R97392-Full Time- Multispecialty- 1775 Ballard Rd. Park Ridge, IL 60068. Start times rotated between 8am-4:30pm, 8:30am-5pm, 9am-5:30pm and 9:30am-6pm. Sat 8am-1pm (pts scheduled until 12pm).

R96552-PRN- Multispecialty-1775 Ballard Rd. Park Ridge, IL 60068. Hours between 8am-6pm, Sat 8am-1pm.

R95824- Full Time- Pediatric- 3232 Lake Ave. Wilmette, IL 60091. Monday- Thursday 7am-3:30pm, Sunday 9:30am-6pm.

R96781-Part Time 20hrs- Sleep Center- 1775 Dempster St. Park Ridge, IL 60068. Hours between Monday-Friday, 8:30am-4:30pm.

Major Responsibilities:

  • Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
  • 1)• Greets and accurately registers patients in EMR system verifying essential billing and demographic information.
  • 2)• Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently.
  • 3)• Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately.
  • 4)• Distributes communications accurately, based on practice protocol. Includes pagers, faxes, emails.
  • 5)• Resolves a variety of patient questions, including HMO referrals, billing and queries about services and test results; refers complex issues to practice manager or a clinical staff member, as appropriate.
  • 6)• Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed. May coordinate with appropriate sections of hospital admission and/or outpatient admissions and surgery.
  • 7)• Notifies patient care area when patient has arrived and is ready to be seen. Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays.
  • 8)• Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary.
  • 9)• Performs other related duties as required.
  • Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
  • 1)• Reviews encounter forms for accuracy and completeness, checks with physician for missing information.
  • 2)• Enters patient charges into the EMR system according to established policies and procedures.
  • 3)• Batches encounter forms and balances charges.
  • Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.
  • 3)• Releases information from records, only according to corporate policies and procedures.
  • 1)• Ensures the availability of properly prepared patient medical records, daily schedules and related forms. Maintains medical record including loose filing and re-filing of charts daily. Pull and prepares charts for appointments.
  • 2)• Maintains confidentiality around all patient information, both in front of each patient being treated and around other patients in the area.

Education/Experience Required:

  • High school diploma or equivalent. • One to two years related customer service experience • Experience handling difficult caller/customers/patients.

Knowledge, Skills & Abilities Required:

  • CRT/PC experience in a customer service setting. • Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system preferred. • Strong communication skills. • Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information.
  • N/A

Physical Requirements and Working Conditions:

  • Ability to function in a high volume, multiple-task environment, possibly in a crowed or closely shared work space. • Exposure to ill patients. • Ability to work under stressful conditions with demanding customers.
  • Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We're redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties. Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We're redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties.

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Confirmed 19 hours ago. Posted 30+ days ago.

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