Supervisor Field Service

Ingersoll Rand

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Supervisor, Field Service, NSW

About us:

Gardner Denver Industries Pty Ltd, part of the Ingersoll Rand group, are a market leader in manufacturing highly engineered products including compressors, blowers, liquid ring vacuum pumps and fluid transfer products for a multitude of industrial users. Our flexibility worldwide allows us to target fast growing market niches within the industrial, manufacturing, environmental, pulp and paper, service, power, mining and energy sectors.

Purpose & Values:

We are proud of our Purpose and Values, you can “Lean on us to help you make life better”. Our Values are an extension of us where we think and act like owners; we are committed to making our customers successful; we are bold in our aspirations while moving forward with humility and integrity; and we foster inspired teams.

We are driven by an entrepreneurial spirit and an ownership mindset, inspiring us to care deeply about our neighbours and shared planet. We pride ourselves on innovation and we aspire to be connected for life with our customers and embrace the responsibility that comes with it. We have the confidence to take on the hardest problems, yet we are rooted in a genuine sense of humility and we nurture and celebrate a culture that embraces diverse points of views, backgrounds and experiences.

If our purpose and values interest you, read on……we have an excellent career opportunity for an enthusiastic, self-motivated and experienced service professional to join our Nash division based in Sydney.

As the Supervisor, Field Service, you will be responsible for the management of all workshop (repairs) and site service (fibrescope/performance test etc.) based orders. Your goal is to ensure all service jobs are completed on time, at or below cost and at the acceptable level of quality expected from the customer. This position also requires the supervision and training of all Service Technicians in the workshop.

The candidate will liaise with all levels through the job functions with both internal and external customers. The role will have full responsibility for all service jobs, immediately upon receipt of the customer enquiry, including:

  • Initial customer liaison
  • Quotation of jobs both field services and workshop repairs
  • Raising all necessary BOM and purchase requisitions
  • Liaising with suppliers regarding pricing and supply
  • On site Fibrescoping and performance testing
  • Scheduling of workshop jobs including service and projects
  • Ensure workshop supplies are replenished as needed
  • Ensure workshop operates in accordance with AS4801 requirements
  • Ensure workshop equipment is operational and maintained adequately

The successful candidate will have the following qualification, experience and attributes:

  • Mechanical Trade certificate (fitter, machining etc.) is required;
  • Minimum of 5 years industry experience particularly in a mechanical workshop, particularly in the Pumps Industry or process equipment fields
  • Technical or mechanical background;
  • Strong troubleshooting skills;
  • Strong communication and interpersonal skills;
  • Negotiating skills;
  • Time management and organisational skills;
  • Ability to work as an integral part of a small team;
  • Focused on achieving agreed targets and ability to meet deadlines;
  • Willingness to travel as required;
  • Self-starter, able to work under time constraints, detail-oriented and ability to multi-task
  • Sound understanding of costing/pricing principles and budget requirements;
  • Energetic and motivated to exceed customer expectations;
  • Computer proficient; and
  • Professional and well groomed
  • Mining Industry experience advantageous
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Confirmed 5 hours ago. Posted 30+ days ago.

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