Medtronic has flagged the Principal IT Business Systems Analyst - Customer Experience job as unavailable. Let’s keep looking.

Careers that Change Lives

We seek out and hire a diverse workforce at every level. We need fresh ideas and inclusive insights to continue to be an innovative industry leader — that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients. Join us and change the lives of others.

A Day in the Life

The Business Analyst contributes to following activities within global Service and Repair team (S&R):

  • Support and execute Product Owner / Business Analyst activities in coordinating and driving Analytics, Insights and Reporting implementations, including user acceptance testing in close collaboration with key users.
  • Execute against product vision and commitments in an Agile environment.
  • Perform large scale data & systems analysis.
  • Connect and collaborate with IT partners for process and system improvements.
  • Manage and 'own' significant pieces of project deliverables end-to-end from the initial demand, all the way to testing the agreed solution and delivering to production.
  • Be able to understand complex requirements, come up with high quality solutions to address the demand and fully explore dependencies and implications on various components of introducing the change.
  • Survey, analyze and evaluate processes, products and services.
  • Conduct requirements gathering activities, using a variety of internal and external data and conducting end stakeholder interviews.
  • Act as a linking pin between the business and IT (Data & analytics) and being involved in topics on strategic architecture and design.
  • Provide documentation of processes and business requirements.
  • Take on project management tasks and services.

Must Haves 

  • Bachelor’s degree.
  • At least 3 years of experience as a Business Analyst or Data Analyst.
  • Strong analytical, problem-solving, and synthesizing skills.
  • The ability to interpret a set of business and technical requirements and contribute in developing robust solutions.
  • Strong communication skills, with ability to communicate effectively with business and IT stakeholders.
  • Flexible and resilient team player with strong interpersonal skills taking initiative to drive things forward.
  • Adaptable, able to work across teams and functions in multinational environment.

Nice to Have

  • Prior experience with SCRUM/Agile methodologies. 
  • Business analysis or project management experience in the medical device industry, ideally with background in Service & Repair.
  • High proficiency with Excel Spreadsheets, Business Objects, and SAP, experience creating Excel documents, including spreadsheets, formulas, charts, graphs, and functions.
  • Eager to grow and develop their knowledge and skills.
  • Affinity with emerging technologies like (gen) AI.
  • Affinity and basic knowledge of Snowflake.
  • Experience with the (office automation) tools within the MS Power Platform.
  • Experience with analytical solution like PowerBI and/or Tableau.

Our Commitment

Our unwavering commitment to inclusion, diversity and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.

We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have a long-term sustainable impact. 

Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

About Medtronic

Bold thinking. Bolder actions. We are Medtronic.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.

In everything we do, we are engineering the extraordinary.

Your Answer

Is this the position you were waiting for? Then please apply directly via the apply button!

Read Full Description
Confirmed 14 hours ago. Posted 9 days ago.

Discover Similar Jobs

Suggested Articles