Strayer University has flagged the Learning Resource Center Assistant job as unavailable. Let’s keep looking.

Clinical Triage Specialist Medical Assistant, Primary Care, Access Center - Remote Position (PA/NJ residency)

St. Luke's University Health Network

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Clinical Triage Specialist (CTS), Medical Assistant (MA) - Access Center will compassionately deliver an exceptional patient experience providing the first level of clinical triage resources to patients. The CTS-MA is responsible for using medical training judgment in answering/returning patient calls related to direct care provided by the practices. This includes following a protocol established by the providers for the appropriate triage and escalation of medical questions/concerns.

We are exclusively considering applications from candidates residing in Pennsylvania and New Jersey, particularly those in close proximity to St. Luke’s University Health Network locations. 

Candidate must be available for approximately 6 weeks of onsite training in Allentown, PA upon hire.

JOB DUTIES AND RESPONSIBILITIES:

  • Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed.
  • Verifies patient demographic information and accurately enters the updated information into electronic health record.
  • Serves as first level of clinical triage for patient and staff issues, and provides clinical advice based on clinical protocols, procedures, and escalation paths.
  • Escalates patient concerns to CTS (RN) or Clinical Triage Supervisor to better assist patients with complex clinical concerns.
  • Manages and responds to electronic patient messages whenever not answering inbound patient calls, and uses clinical judgment to prioritize, escalate, and accommodate patients.
  • Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role.
  • Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center.
  • Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments.
  • Other duties as assigned.

PHYSICAL AND SENSORY REQUIREMENTS:

Requires sitting for extended periods of time (up to 8 hours at time). Requires continual use of fingers, writing and computer entry. Requires ability to hear normal conversation and good general near and peripheral vision.

EDUCATION:

High school diploma required.

Graduates of accredited Medical Assistant programs are strongly preferred. 

TRAINING AND EXPERIENCE:

  • Minimum 2 years of experience in a healthcare setting required.
  • Customer service experience in a contact center is strongly preferred.
  • Strong communication skills
  • Focused on compliance
  • Demonstrates continuous growth
  • Quality-driven
  • Service-oriented
  • Excels at time management
  • Strong problem-solving skills

Ability to work from home in accordance with the Network Work from Home Policy if needed.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer.

Read Full Description
Confirmed an hour ago. Posted 30+ days ago.

Discover Similar Jobs

Suggested Articles