Your Main Activities Are
- Controls of BR activity
- Ensure that all the controls are documented and signed
- All 4 eyes checks are properly done to the monthly tasks, setups and changes
- Ensure that all the documents/answers to ORC/OPC are provided in the respective deadlines
- Guarantee that on second level controls the rate of findings is less than 10%
- Procedures
- Ensure that all the necessary procedures are created / updated and input in PACT respecting the deadlines
- Incidents
- Guarantee that the incidents are logged within the 48 hours deadline, after detection
- Perform the follow up of the incidents on time
- Audit
- Help preparing the internal and external audit files
- Be available to answer all necessary queries.
- Innovation
- Propose/create at least one innovative process with practical application, that will allow a better performance
- This process has to create added value. Time reduction / efficency on the task / less error rate
- Contribute to SWITCH project with WIN applications
- Deadlines
- Ensure that the deadlines are accomplished: follow-up of queries, setup creation and validation, invoice and reports sending
- Keep the Team Leader informed of all delays or issues in the production
- Claims
- Decrease the number of claims. Have less than 10% of client claims
- Mailbox handling
- Manage generic email box and phones
- Always reply to the e-mails in 48h, provide regular feedback on pending matters any time necessary
- Be assertive. Correctly analyze and answer to all queries
- Be available to share knowledge and all relevant matters with the other team members, and to help the team whenever necessary
- Ensure newcomers training whenever requested
- Coordinate the daily/monthly tasks with the other team members to ensure a fair distribution of the workload
- Follow the Team Leader recommendations and keep her informed of all relevant matters
- Support the transformation Team and ensure that all the documentation/files requested are delivered on time and accurately in order to improve the BR Transformation Program
- Actively implement the TOM in case your location is impacted
Profile and Skills to Success
- High School
- Advanced level of English, both written and oral are mandatory. Italian is a plus
- Knowledge in Operations and Processes
- Skills
- Ability to collaborate / Teamwork
- Ability to develop others & improve their skills
#LI-Hybrid
Why joining BNP Paribas?
- Leading banking institution
BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees – including more than 145 000 in Europe.
Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:
- Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines;
- Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;
- Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.
- Diversity and Inclusion commitment
BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
- Commitment towards work/life balance
At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
- Remote Working Conditions
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal
- Please note that only applications submitted in English will be considered.
- In case you are selected for this role, further documentation will be requested to support your hiring process.
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