EdX has flagged the Support Engineer, IT job as unavailable. Let’s keep looking.

Overview

Draper is an independent, nonprofit research and development company headquartered in Cambridge, MA. The 2,000+ employees of Draper tackle important national challenges with a promise of delivering successful and usable solutions. From military defense and space exploration to biomedical engineering, lives often depend on the solutions we provide. Our multidisciplinary teams of engineers and scientists work in a collaborative environment that inspires the cross-fertilization of ideas necessary for true innovation. For more information about Draper, visit www.draper.com.

Our work is very important to us, but so is our life outside of work. Draper supports many programs to improve work-life balance including workplace flexibility, employee clubs ranging from photography to yoga, health and finance workshops, off site social events and discounts to local museums and cultural activities. If this specific job opportunity and the chance to work at a nationally renowned R&D innovation company appeals to you, apply now www.draper.com/careers.

Equal Employment Opportunity

Draper is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. 

Draper is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact hr@draper.com.

Responsibilities

The Classified Systems Administrator is a key member in several small to medium sized dynamic research and development environments in which they support the day-to-day activities of users, perform system maintenance, and upkeep of Information Technology. As well as provide the development, documentation, and deployment of IT Infrastructure and Operation.

The Admin will have responsibilities to support IT technology that will cover a wide array of competencies such as data administration, knowledge management, customer service, technical support, network services, system administration and systems security analysis.

Essential Functions

  • Installs, configures, troubleshoots, and maintains server configurations (hardware and software) to ensure their confidentiality, integrity, and availability. Also manages accounts, firewalls, and patches. Responsible for implementing access control, resetting passwords, account creation, and general administration
  • Responsible for day to day support and maintenance of IT infrastructure systems (e.g. servers, workstations, switches, routers, firewalls, intrusion prevention systems, encryption devices)
  • Maintain and update documentation, including standard operating procedures, network drawings, and configuration documentation
  • Conduct reviews and technical inspections to identify and mitigate potential security weaknesses, and ensure security compliance is implemented and all necessary systems are functional
  • Provide resolutions to an assortment of customer defined problems of moderately complex scope. Ask appropriate questions and use knowledge and resources to diagnose and resolve basic technical issues. Escalate issues that extend beyond Tier II level of support as needed.
  • Troubleshoots and solves problems without violating the security architecture requirements of the systems they are assigned to.
  • Other duties include but are not limited to system troubleshooting, vendor coordination, software patching, system deployment, license management, hardware and software management, and lifecycle management.
  • Work closely with the Information Assurance group to ensure system accreditation process is followed including maintenance of standard operating procedures, network drawings and configuration documentation.
  • Coordinate with senior personnel and IT management of all risks impacting IT related services including but not limited to: power outages, environmental changes, natural disasters, employee accident or deliberate acts, maintenance or third party vendor actions.
  • Provides guidance to and may oversee the activities more junior team members.
  • Develop and conduct tests of systems to evaluate compliance with specifications and requirements by applying principles and methods for cost-effective planning, evaluating, verifying, and validating of technical, functional, and performance characteristics (including interoperability) of systems or elements of systems incorporating IT.

Qualifications

Required Qualifications: 

  • Must possess and maintain an active US DoD Secret security clearance 
  • Security+ certification or higher professional certifications in accordance with DoD 8570.01-M, IAT Level II and IAM Level I
  • Bachelor of Science in Computer Science or Information Technology or a related field and 2-3 years of relevant experience, or 3+ years of experience without degree.
  • Prior systems administration or networking administration and experience with some, but not limited to, the following technologies: LDAP, Active Directory, WSUS, VMware, Veeam (or equivalent), Nessus, or Splunk.
  • Knowledge of and some implementation experience with security technologies and architecture, including encryption, network security, firewall configuration, intrusion detection.
  • Due to the nature of this work, this job requires on-site presence in Cambridge, MA. Flexible hours and/or schedules will be determined between the employee and hiring manger. 
  • Has implemented DoD Security Technical Implementation Guides on at least one technology platform (i.e. Windows or Linux OS, switches, printers).
  • Proficiency working with Windows operating systems, including Windows 10, Windows Server 2016 Server, Windows Server 2019
  • Ability to research technologies, errors, and products to determine best path forward.
  • Off-hour/on-call support as needed. A certain degree of flexibility of schedule is required as some work planned/unplanned) must be done outside of major production hours during pre-scheduled maintenance windows

Preferred Qualifications: 

  • Active Top Secret Clearance
  • Excellent time management skills, and the ability to prioritize and multi-task.
  • Ability to work efficiently and independently with minimal supervision (i.e. self-motivated and willing to stretch to meet important deadlines).
  • Vendor specific certifications from Cisco, VMware, Microsoft or Dell are desired.
  • Experience with multiple operating systems including Windows and Linux
  • Network administration experience including configuration and hardening of networking hardware
  • Experience with scripting or programming languages (bash, Powershell, Ansible, Python)
  • Knowledge and understanding of one or more of the following regulations: JAFAN 6/9, NISPOM, JSIG, CNSSI 1253, NIST, RMF, and ICD 503. 
  • Experience supporting engineers in software, simulations, and hardware development
  • Experience demonstrating the security posture of Information Systems to industry auditors.
  • Ability to convey risks and propose mitigation strategies to technical and business audiences.
  • Strong leadership skills. Ability to work with and drive team results

Security Requirement: 

  • Secret Clearance required

#LI-KP1

Read Full Description
Confirmed 14 hours ago. Posted 22 days ago.

Discover Similar Jobs

Suggested Articles