About NetApp
We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?
"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO
The Support Account Manager (SAM) combines strong customer relationship and crisis management skills with technical competencies to deliver the highest level of support service to Enterprise customers, with the aim to realize the maximum value of their NetApp solution and minimize disruption to the customer’s operations.
In close collaboration with other parts of NetApp support, the SAM oversees an optimal delivery of support activities for the customer and provides an effective crisis management and communication in case of disruptions.
As trusted advisor of the customer and in partnership with the account team, the SAM actively drives pre-emptive and preventative recommendations which are tailored to the customer’s business needs and technical environment, built on NetApp’s AutoSupport technology.
Working primarily on-site with customers in secure sites, you actively assist with troubleshooting technical support issues and with the transfer of knowledge about the administration of NetApp’s products to your customer administrators. Your role is critical to NetApp’s continued success as you help deepen the relationship with the customer, build their trust in our solutions and increase their loyalty
The SAM’s work with NetApp customers and designated Account/Sales Teams, by providing expertise in the following areas:
1. Personalized Service (Approximately 33% of time)
2. Centralized Support Management (Approximately 33% of time)
3. Customized Proactive Care (Approximately 33% of time)
Why NetApp?
NetApp is a specialist in a world of generalists. We excel at elevating the world's largest clouds. We are data-driven and empowered to innovate. Trust, integrity, and teamwork converge to make a difference for our customers, partners, and communities.
We advocate for a healthy work-life balance. Our best-in-class volunteer time off program provides employees 40 hours of paid time off per year to volunteer with their preferred organizations. We offer comprehensive medical, dental, wellness, and vision plans for you and your family, as well as educational assistance, legal services, and access to discounts. Additionally, we provide financial savings programs to help you plan for your future. If you're eager to learn and solve problems, join us. #LifeatNetApp
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