Qualifies general inquiries, responds personally, and directs to appropriate sales person
Responds to inquiries from customers in the absence of direct sales personnel
Escorts general inquiries onsite inspections and familiarization trips and entertain whenever required
Ensures prompt and courteous service is extended to both internal and external customers
Maintains positive relationships with all guests, tour operators, colleagues and global sales network
Own and manage selected Corporate Sales accounts
Has a complete knowledge of hotel's services and facilities
Assists with maintenance of tour operator accounts, database, contact, team activities and business details within Opera S&C according to Accor standards
Prepare, issue and follow up on contracts and all promotional communications
Maintains current sales and promotional literature
Coordinates the distribution of pertinent information to all pertinent departments within hotel
Provides clerical duties as required (i.e. typing, filing, etc. to assigned sales colleagues)
Attends all sales meetings
Work Experience
Past high level sales administration and reservations background required
Minimum High School Diploma, Business School and/or Hotel School Diploma preferred
Microsoft Office suite of software - literacy required
Opera Sales & Catering and Opera Property Manager - experience preferred
Ability to assume Key Operator responsibilities and operate all technological equipment in the office
Proven competency in the area of organization and communication
Benefits
Employee benefit card offering discounted rates in Accor Hotels worldwide.
Develop your talent through learning programs by Academy Accor.
Opportunity to grow within your property and across the world!
Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.