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Billing Quality Assurance & Workflow Manager

Chubb

Billing Quality Assurance & Workflow Manager

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. 

Key Objective:

Responsible for ensuring the accuracy of workflow and standard operating procedure documentation and developing, maintaining and measuring the quality of the billing and collection process through the design and implementation of best practices, execution of audit process and management reporting of audit results. 

Responsibilities include periodic review of workflow documentation along with the identification of audit process opportunities, developing audit guidelines that ensures financial and operational objectives of the billing and collections department, defining the documentation and support needed to facilitate the audit program and communicate results to provide performance feedback and continuous improvement. 

Reporting Relationships: Reports directly to SVP Billing and Collections

Responsibilities:

  • Responsible for ensuring workflow and standard operating procedure documentation is accurate and up to date working in close partnership with billing & collections leadership.
  • Responsible for enhancing billing and collection process quality through active measurement of process standards and provide continuous feedback for billing operations management and staff.
  • Develop a framework for quality assurance discipline to ensure key processes have been identified for both financial and operational impact, forms/template development to match identified best practices, audit schedule and capacity planning, audit sampling methodology and managment reporting of results. 
  • In partnerhsip with billing opertions leads develop standards or best practices that will be measured through quality assurance audit process aligned to key financial and operational objectives.
  • Capture and measure audit results including the development and management of audit forms/templates, audit result repository and audit sample methodology to ensure evidence and process coverage is acheived. 
  • Develop and distrubute documentation of audit results that provides staff, direct managment and senior managment understanding of performance and corrective action plans for areas of opportunites.
  • Provide collaboration with billing operations leads to understand their business objectives, strategies, and on-going challenges and partner to develop and prioritize key initiatives

Minimum Requirements:

  • Experience with insurance operations, billing and collections or related field, preferred
  • A strong understanding of billing and collections processes is essential. This includes knowledge of billing software systems, payment processing, collections strategies, dispute resolution, and compliance with relevant regulations
  • Strong information systems understanding and ability to use internal systems as well as Microsoft Office programs
  • Ability to dissect QA data sets, identify root causes/trends
  • Ability to document workflows and identify opportunities for efficiencies
  • Ability to excel independently and in a team environment
  • Commitment to continuous learning 

Education and Experience:

  • A bachelor’s degree in a finance, business administration or related field and proven insurance-related experience
  • Leadership and management skills
  • Minimum of 5 years of experience in an analytical role
  • Aptitude for learning is required

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

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Confirmed 23 hours ago. Posted 21 days ago.

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