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To drive sales targets through exceptional artistry and outstanding customer service. Delivering Charlotte Tilbury’s philosophy of ‘artistry made easy’, the Retail Artist is a true brand ambassador, reflecting the brands values at all times.

Requirements

Commerciality

  • Strive to achieve and exceed personal sales goals including Key Performance Indicators (KPI’s) – examples; Average Pound Sales (A£S) and Average Unit Sales (AUS)
  • Work collaboratively to achieve and exceed team and counter targets
  • Create brand awareness through the sharing and demonstration of strong product knowledge
  • Track personal performance on a daily, weekly and monthly basis
  • Be proactive in booking appointments and maximizing every consultation

Service

  • Consistently promote the Tilbury Touch and exceptional customer service
  • Manage customer queries efficiently, using sound judgment and achieving positive outcomes, escalating to your line manager where necessary
  • Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities within Company guidelines
  • Be inspired and be inspiring for all artists; demonstrating confidence and always looking to develop and grow your skills and knowledge from Lead Artists/Management
  • Develop and inspire team artistry skills, appointments and service sales
  • Bring active support and initiative for counter events/new product launches; sharing ideas
  • Demonstrate immaculate grooming standards at all times, reflecting your makeup look and in accordance with the Charlotte Tilbury grooming guidelines

Artistry

People

  • Demonstrate a positive and cooperative approach towards your work and your colleagues
  • Contribute to individual and team development plans through constructive feedback
  • Maintain high standards of timekeeping on counter to ensure team efficiency
  • Assist and maintain an atmosphere of open and positive communication, professionalism and creativity at all times.

Operations

  • Ensure that exceptional visual and hygiene standards are maintained on the counter at all times
  • Assist with maintaining the required stock levels, including stock counts, rotation and timely replenishment to ensure availability to the customer
  • Ensure the Company cash loss prevention and security policies are adhered to at all times
  • Maintain technology on counter, raising any operational issues to your line manager for resolution in a timely manner

Store and Retail Partner Relationships (if within a host store)

  • Establish and develop a cooperative and mutually respectful relationship with the store retail operations team; ensuring all store policies are adhered to at all times
  • Proactively suggest win-win opportunities to your line manager to drive sales within store
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Confirmed 7 hours ago. Posted 30+ days ago.

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