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Senior Manager, Software Engineering - Business Applications

Senior Manager, Software Engineering - Business Applications

Senior Manager, Software Engineering

Your opportunity

New Relic’s Business Applications Team is looking for a business-focused Senior Manager to drive systems implementations, ongoing improvements, and lead production support requests for Go-To-Market. The leader will manage a team of developers and systems administrators working cross-functionally with our business units.

You have demonstrated experience as a solution delivery leader, excited about the opportunity to be part of a high-performing team that is integral to project planning. You will bring to bear your passion for driving large, technical programs from end to end. You would be instrumental in aligning multiple business groups and technology teams to accomplish program objectives. You are a hands-on leader and seek ownership of large, critical projects. You will be someone who enjoys designing solutions to solve problems rather than focusing on completing tasks as fast as possible.

What you'll do

  • Oversight of delivering systems implementations and enhancements including business requirements gathering, system evaluation, system design and implementation, testing, roll-out planning, and ongoing support
  • Form strong working partnerships with Go To Market and Global Tech Support stakeholders and within the Business Applications group
  • Lead strategic system planning and build roadmaps with business leaders and across Business Applications
  • Develop and recruit a team of Salesforce administrators and developers to deliver projects and perform maintenance activities for Salesforce.com
  • Drive system implementation best practices on Salesforce.com. Collaborate with solution architects and security to ensure the scalability and stability of the platform
  • Effectively communicate across all levels to ensure team and project success. When conflicts and decisions arise, drive the team to resolution, including presenting options to executive leaders for decisions
  • Handle relations with SaaS system vendors. Manage renewals or new contracts in collaboration with the Vendor Management Office

This role requires

  • 8+ years of Salesforce systems implementation experience in a scaled agile environment, preferably for a large company responsible for leading enterprise-level programs with multi-functional teams
  • Experience with Salesforce Sales Cloud, CPQ, Service Cloud and Experience Cloud
  • In-depth knowledge of go-to-market and enterprise support processes, including Lead-to-Quote, Quote-to-Cash, Customer Adoption, and Customer Support
  • 4+ years of management experience with demonstrated skills in growing, leading, and developing teams for success
  • Bachelor's degree in Computer Science, Information Technology, or related technical field.
  • Experience with agile methodologies particularly SCRUM
  • Experience with program/portfolio management toolsets (JIRA/Portfolio/Confluence)
  • Excellent communication skills for both business and technical audiences

Bonus points if you have

  • Salesforce Admin and/or CPQ, Service Cloud certifications
  • Experience with consumption SaaS model

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. 

If you are interested in a position and require a reasonable accommodation to complete any part of the application or recruiting process, please visit https://newrelic.avature.net/accommodations to submit your request.

Our hiring process

Please note that visa sponsorship is not available for this position.

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. 

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy.

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