Claims Specialist III, Excess & Surplus - Contract (Remote)

Nationwide Mutual Insurance


If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!

Territory: The location of this position is flexible and open to virtual and/or remote based applicants.

What you can Expect: Investigate, evaluate, and resolve excess and surplus claims commercial lines claims of high severity and complexity to a successful resolution. The specialist will handle moderate to complex litigation in this position and is expected to navigate contract policies that require special handling.

The ideal candidate will have:

  • 3-5 years of claims handling experience.
  • Exposure and familiarity handling third party property damage and bodily injury claims is preferred.
  • Demonstrated customer service expertise.
  • The ability to juggle multiple competing priorities simultaneously.
  • Strong written & verbal communication skills.

(For internal use only) Compensation grade: F4

This role can be filled at a different level depending on experience and skill set.


Job Description Summary

The Excess Surplus (E&S) Claims team handles some of the most unique and interesting insurance claims at Nationwide. Many have complicated risks and loss history, requiring us to be adaptable and resilient in our work to help customers. If you love a challenge and can apply outstanding organizational, investigative and communication skills to your work, we want to hear from you!

As a Claims Specialist, you'll investigate, evaluate and resolve commercial and professional lines claims and lawsuits of a severe and complex nature, or from a specialty line or program of significant value to the organization. Some of these claims may include related litigation and complex coverage issues. You'll have opportunities to assist with coaching, training and mentoring team members. May act as a subject matter authority in a particular line of business or risk. To succeed, you'll need to build and maintain relationships with major customers or key business partners.

Job Description

Key Responsibilities: 

  • Resolves claims, of a complex and severe nature, in compliance with company quality standards. This may include such claims as arson, fraud, excess/umbrella, directors and officers, medical and legal malpractice, governmental liability, products and completed operations and premises bodily injury.
  • Manages the work and performance of vendors to successfully resolve claims.
  • Meets the expectations and requirements of internal and external customers.
  • Assists in the development, coaching, training and mentoring of individual team members. May act as a subject matter authority in a particular line of business or risk.
  • Responsible for creating and maintaining open and trusting working relationships with insureds to gather and share pertinent information.
  • Evaluates claims promptly to identify and manage reserves according to company standards.
  • Maintains current knowledge of all insurance lines, court decisions which may impact the claim function, current guidelines in the claim function and policy changes and modifications. This may require attending various seminars and training sessions.

Performs other responsibilities as assigned. 

Reporting Relationships: Reports to E&S/Specialty Claims Manager, E&S/Specialty Senior Claims Manager

Typical Skills and Experiences:

Education: College degree preferred. Additional education in a particular line of business may be required by the hiring business unit. Insurance coursework preferred.

License/Certification/Designation: Associates must acquire the required Federal and/or state licenses/registrations within the time period designated by the business unit. Additional licenses/registrations may be required when new products and services are implemented. If an associate fails or is unable to acquire required licenses/registrations within the designated time period, the associate will be ineligible to continue in the position. 

Completion of insurance courses such as IIA, AEI, or CPCU preferred. 

Experience: Five years claims handling experience or comparable work experience preferred. Prior experience in directing defense counsel preferred. Prior experience with complex coverage issues and reinsurance reporting required. Prior multi-jurisdictional, E&S or other specialty lines experience preferred. Specific experience in a particular line of business may be required by the hiring business unit.

Knowledge, Abilities and Skills: Specific knowledge in a particular line of business and/or additional education may be required by the hiring business unit. Familiarity with various types of insurance policies preferred. Knowledge of the processes of the independent adjusters and attorneys in order to manage claims and assist in litigation management.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office environment. Travel as necessary.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.


We have an array of benefits to fit your needs, including: medical/dental, paid time off plus nine paid holidays, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.


For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (

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Confirmed 6 hours ago. Posted 30+ days ago.

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