Consumer & Wealth Management - GreenSky - Associate - Systems Engineering - Atlanta, GA / Remote

Goldman Sachs

Experience
Responsibilities
Workhours

Consumer

The firm’s Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.

General Duties:

The Associate (Systems Engineer - Enterprise Tools) Maintain and update dashboards, queries, alerts, and synthetic tests as services are updated. Be a resource for assisting other departments to get proper alerting and dashboards setup for monitoring. Systems administered would include PagerDuty, DataDog, Splunk, Jira (TOC Workspace) and VisualCron. Cost optimization for monitoring and alerting services (example DataDog). Own initial smoke test troubleshooting. Verify and address 1st level troubleshooting such as high disk utilization, server load, verifying services are running etc.

Schedule M-F 8p-5a

Location – Glenridge Connector/Remote - (Currently 100% Remote) 

Jira Service Catalog and Automation

Better data intake will allow for better service with more first contact resolution and better reporting. We can also use Jira to automate some tasks and eliminate some duplicative efforts.

Dashboard Updates and Maintenance for DataDog, Splunk, etc

Provide a better situational view. Many of the dashboards are broken or outdated and costs for services are not being actively managed.

Alert Curation and Updates for DataDog, Splunk, etc

Reduce noise and make content more relevant when we do get it. Some of the alerts still reference it-wiki for example.

Documentation of Systems

Confluence curation. Specifically targeting the more complex or technical content. There is a significant amount of missing or incomplete documentation.

Required Skills/Qualifications

  • Excellent written and oral communication skills. Always maintains professional and respectful tone with all customers, both internal and external.
  • Understands the importance of taking ownership of an issue and being accountable for escalating, following up, and sending out updates in a timely fashion.
  • Self-motivated individual who is determined to further his/her career by utilizing down time for studying and improving knowledge and understanding of monitoring tools.
  • Bachelor’s degree in related field, or comparable work experience.
  • High levels of curiosity, creativity, and problem-solving capabilities
  • Experience (1+ years) navigating the command line in a Linux environment and Windows system administration
  • Experience (1+ years) or coursework programming (such as with Python, Java, Go, or other programming languages)
  • Splunk
  • VisualCron
  • DataDog
  • PagerDuty
  • Jira SQL / JQL
  • 1000 Eyes
  • Report writing
  • Logging & Monitoring Systems
  • Application Performance Monitoring
  • Knowledge of ITIL

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. 

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. 

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2021. All rights reserved.

Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

Read Full Description
Confirmed a day ago. Posted 4 days ago.

Discover Similar Jobs

Suggested Articles