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Customer Satisfaction & Quality Manager - Factory - 008TTV

  • Supervise the complete scope of the Customer Satisfaction and Quality, including of 3 sub-functions: Manufacturing Quality, Supplier Quality and Customer Advocate, to deliver the best quality in product and service to customer.
  • Deploy and enhance quality fundamental throughout cross functional team and especially to shopfloor, comply to SE standard and maintain continuous improvement culture in Quality.
  • End to end problem solving on product and process with regarding to quality matter from customer, supplier, and SE manufacturing plant in Vietnam.
  • Establish acceptable standards with defined limits of variation in quality of the material, size, weight or other characteristics for goods or services, and maintain them.
  • Implement operational techniques and perform activities aimed both at monitoring a process and at eliminating causes of unsatisfactory performance at relevant stage of the quality loop (quality spiral) in order to result in economic effectiveness.
  • Manage Quality team to ensure that manufacturing produces & delivers good products with committed quality level at the right time with competitive cost through objectives of FFR, RTY, NQC, PPAP compliance, FMEA priority.
  • Develop local talent with functional and technical competence in order to archive key indicators smoothly.

Qualifications

  • Education: Bachelor's degree in Mechanical Engineering or related field
  • Job Related Experience: Minimum 8 years’ working experience in the field of quality function in Electronics/Electrical manufacturing.
  • Patient and coaching skill ad advanced level.
  • Business Understanding: Manufacturing, Supplier management, Process , Customer management, Product structure, IEC standard.
  • Others (e.g. language skills, technical skills):

o switch and socket product knowledge,

o PPAP, FMEA, Basic Quality tool, FMEA, advanced problem solving.

o Fluent in English (4 skills), Chinese

Primary Location

: VN-65-Ho Chi Minh City

Schedule

: Full-time

Unposting Date

: Ongoing

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Confirmed 11 hours ago. Posted 2 days ago.

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