About Ross University School of Veterinary Medicine
Ross University School of Veterinary Medicine (RUSVM), an Adtalem Global Education institution, prepares students to become veterinary leaders by drawing connections among animals, people and the planet, as a member of the One Health Initiative. RUSVM offers research programs focused on emerging infectious and zoonotic diseases, conservation medicine and ecosystem health. RUSVM has graduated more than 6,000 students and offers postgraduate master’s, PhD, and Doctor of Veterinary Medicine (DVM) programs accredited by the St. Christopher & Nevis Accreditation Board and the American Veterinary Medical Association Council on Education. RUSVM is located on St. Kitts and includes the Ross University Veterinary Clinic, accredited by the American Animal Hospital Association.
Visit veterinary.rossu.edu for more information, and follow on Twitter, Instagram, Facebook, and LinkedIn.
Minimum two years enterprise experience with Microsoft Windows Clients (Win10), MacOS in a Windows Server 2016, Active Directory environment.
Minimum two years of related experience in information systems or direct customer service experience preferred; or equivalent combination of education and work experience as determined by the Department of Information Technology.
Knowledge, Skills and Abilities
Demonstrative desktop, laptop, tablets and audiovisual technologies configuration, operation and troubleshooting skills.
Experience in educational setting preferred but not required. Ability to interface and communicate effectively with non-technical personnel, administrative users, staff, faculty and students, as well as professional Information Technology staff.
Good working knowledge with Hardware/Software installation in a network environment.
Entry level experience with networking, data, and voice systems.
Knowledge of printer troubleshooting and repair.
Experience supporting mobile devices (iPad, Android, Apple iOS).
Knowledge of the major client software packages (Latest MS Office Productivity Suite, MS Teams, Zoom, Anti-Virus, VPN, FTP, Adobe, ServiceNow etc.).
Strong customer service and excellent communication skills along with the ability to work well with others in a team environment
Self-starter with strong analytical skills and demonstrated problem solving ability.
Ability to perform effectively in a fast-paced environment with short timelines.
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation
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