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Patient Journey Partner - Rare Disease (Lucknow)

Roche

The Position

Location: Lucknow, Uttar Pradesh, India

Reporting to: Cluster Head

Job Description: Patient Journey Partner - Rare Disease

Therapy areas to covered are Hematology & Neuroscience (Multiple Sclerosis, Spinal Muscular Atrophy)

Key Responsibilities

End to end management of Top Therapy Area Expert relations and legitimate needs through right identification of challenges, belief, motivators.

Complete understanding of account ecosystem, stakeholders, key influencers, decision makers and patient profiling to create account/customer/patient persona based solution through outside in approach

Contribute to the organization's understanding of the patient journey and customer buying process (treatment protocols/decision criteria etc) and motivators.

Map the patient journey, understand the barriers of each disease specific leverage point, co-create patient centric solutions with the customer.

Develop account relationships by understanding account vision, strategy and tactics and creating shared value partnership.

Be the one point of contact for brand and therapy related query resolution of the HCPs.

Improve adoption of Roche innovation by building conviction on Roche innovation

Accountable for overall patient and business impact from the customer and actively contributes to the state P&L.

Contribute to the commercial, medical and access initiatives as squad member. 

Responsible for the successful implementation of commercial contracts in the assigned accounts (non-Corporate Accounts).

Establish relationships with customers, partners, stakeholders and other influencers in the account to build sustainable long-term partnership.

To understand account specific hurdles to Roche Innovations & co create solutions with Stakeholders to develop relevant Value propositions

Provide account insights & inputs to the launch excellence team.

Execute 30-60-90 days account plan w.r.t NPT, activity, secondary planning etc.

Inspire hospital stakeholders by creating value propositions and ensuring faster New Product/SKU inclusion in the account.

Projection, forecasting & inventory management of private accounts and share key insights with State team on account performance trend

Behavioral Competencies

Exhibition of Roche Leadership Commitments and Roche Core Values

Patient centricity in decision making

Strategic Communication

Strong Collaboration and Networking skills

Inspiring and Influencing

Eligibility Criteria (Qualification and Experience)

Relevant graduate delivery required, post-graduation preferred

More than 8 years’ experience with 4+ years in Patient Services or similar preferred

Strong collaboration and networking skills, process orientation and alliance management

English language knowledge, written and verbal is preferred, knowledge of local language is an advantage

Willingness to relocate

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.

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Confirmed 21 hours ago. Posted 30+ days ago.

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