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It’s about more than the right fit. We’re looking for the right connection.

At Nextiva, it’s our team members that make Nextiva a great place to work. Nexties are smart, driven, and the best in class at what they do. We’re changing the game in the software industry with the first of its kind, conversation-centric work hub that unifies team collaboration, customer management & engagement in ONE single application.

Since its founding in 2008, more than 100,000 companies rely on Nextiva for customer and team communication. We believe in the power of strong connections; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other.

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

Nextiva seeks a highly skilled Desktop Support Specialist to join our IT Solutions team. In this role, you will ensure our end-users have a positive experience with their technology, including desktops, laptops, printers, and mobile devices. Working in a fast-paced, dynamic environment with a team of dedicated IT professionals, you will play a critical role in providing our end-users with the tools and resources they need to perform their jobs effectively. 

Key Responsibilities: 

  • Provide desktop support to end-users across all departments, including troubleshooting, resolving hardware and software issues, and setting up new equipment. 
  • Respond to IT Support requests promptly and professionally, providing exceptional customer service. 
  • Manage Active Directory user and computer accounts, groups, and permissions. 
  • Manage Okta user accounts, groups, and permissions, ensuring users access company resources appropriately. 
  • Assist in administering Intune and Azure environments, including device management and deployment. 
  • Create and maintain basic PowerShell scripting to automate repetitive tasks, improving efficiency and productivity. 
  • Maintain hardware and software inventory, ensuring all equipment is correctly accounted for and maintained. 
  • Provide training and guidance to end-users on using hardware and software, creating documentation as needed. 

Core Values for IT Solutions:

  • End User Experience: Prioritize the end-user experience in all our solutions and services. 
  • Innovation: Continuously explore new technologies and ideas to improve our services and products. 
  • Collaboration: Work together to achieve common goals and objectives. 
  • Accountability: Take responsibility for our actions and deliver on our commitments. 
  • Integrity: Act with honesty and transparency in all our dealings. 
  • Proactivity: Anticipate and act on opportunities and challenges. 
  • Continuous Improvement: Strive to improve our processes, products, and services continuously. 
  • Adaptability: Adapt quickly to changing circumstances and requirements. 
  • Respect: Treat each other with respect and dignity. 
  • Empathy: We put ourselves in our end users’ and colleagues' shoes and seek to understand their perspectives. 

Qualifications:

  • Associate of Applied Science degree in Computer Science, Information Technology, or a related field, or equivalent work experience. 
  • Minimum of 2-3 years of experience in desktop support or a related field. 
  • In-depth knowledge of operating systems such as Windows and Mac, familiarity with hardware and software troubleshooting. 
  • The ability to analyze and resolve technical issues independently or collaboratively with team members. 
  • A strong customer service orientation to ensure end-users’ needs are met effectively and efficiently. 
  • Knowledge of basic PowerShell commands to automate repetitive tasks, troubleshooting issues, and improve efficiency in desktop support activities. 
  • Basic understanding of Python or PowerShell scripting to automate and streamline desktop support tasks and the ability to write simple scripts to perform specific functions or extract data from systems. 
  • Knowledge of IT access management principles and practices, including user provisioning, access request and approval processes, access review, and compliance requirements. 
  • Understanding of IT service management principles, including incident, problem, change, knowledge base, and release management, as well as experience with IT service management tools such as Jira. 
  • Knowledge of technology systems and tools, including but not limited to Mac OS (Jamf Pro), Windows (Intune), Office 365, Azure, Okta (or similar platforms commonly used in the tech industry). 
  • Must be passionate about working with end users and have a high sense of urgency.
  • Must be willing to work overtime.

If you are passionate about working for a tech company and want to be a part of a dynamic team that values innovation, collaboration, accountability, integrity, proactivity, continuous improvement, end-user experience, adaptability, respect, and empathy, we encourage you to apply for this exciting opportunity. 

Compensation, Rewards & Benefits:

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations! ????

To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog

In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS

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