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YOUR KEY RESPONSIBILITIES

Are you determined, delighted, wise and audacious?

Do you have the determination to challenge people, the passion to deliver on your commitments, the ingeniosity to think outside the box and the confidence to build strong relationships?

If so, you have what it takes to make it on the BRP team.

BRP is looking for a Customer Relations Specialist EMEA. As a member of the customer service team, your mandate will be to maintain consumer confidence in BRP. You will provide an essential link between customers and the customer representative and the customer service team for the resolution of complex and sensitive issues.

Your main responsibilities will be:

The Customer Relations Specialist is responsible for problem solving, winning back and retaining the most demanding customers. Working closely with the dealer network, customers and customer service colleagues, the job holder will perform the following duties:

  • Identify, negotiate, and propose creative solutions to customers' complex problems through discussion and written communication.
  • Identify and escalate customer dissatisfaction in order to improve business processes.
  • Balances business and customer needs with best practices in customer experience.
  • Build relationships with other business functions and departments so that the right resources can be mobilized at the right time to optimize problem resolution.

YOUR QUALIFICATIONS AND SKILLS

  • Minimum five (5) years of experience in providing outstanding customer service, including social media and high-profile situations.
  • Proficiency in customer service best practices.
  • Strong verbal and written communication skills.
  • Resourceful and flexible.
  • Exemplary judgment and excellent negotiation and problem-solving skills.
  • Outstanding interpersonal skills.
  • Exceptional follow-up and work organization skills.
  • Fluent in English and French, a third language is an asset.

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce of over 14,500 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey. Yours.

This position is based in Ghent, Belgium

This position is eligible to the BRP Employee Referral Program.

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Confirmed 22 hours ago. Posted 30+ days ago.

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